PRODUCT AND REDELIVERY SPECIALIST

Job DetailsLevel: EntryJob Location: WINNER DOVER 1387 LLC - Dover, DE 19901Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $15.00 - $18.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: SalesLove-Encore Star Delivery Specialist Full Time | Winner Subaru Ready to Make Every New Subaru Experience Exceptional? At Winner Subaru, the customer experience doesn’t end when a new vehicle leaves the showroom. We’re looking for a Love-Encore Star Delivery Specialist who can turn a great vehicle delivery into a lasting customer relationship. As the Subaru STAR and subject matter expert at the dealership, you’ll help new Subaru owners get the most out of their vehicles, build confidence with Subaru technology and features, and stay connected with our team long after their initial purchase. This is a high-impact role that helps strengthen customer loyalty, improve retention, and bring the Subaru Love Promise to life every day. Where You Win Award-Winning Reputation As a J.D. Power Certified Dealership, we're recognized for delivering an exceptional customer experience—helping you build trust from the very first conversation. Family Culture We're proud of our supportive, team-first environment where everyone works together to help each other succeed. Leadership You Can Count On Benefit from more than 120 years of combined management experience. Our leadership team is invested in your development and committed to helping you grow your career. Additional Benefits Manufacturer-supported training and professional development Medical, dental, and vision insurance 401(k) with company match Employee vehicle purchase and service discounts Career advancement opportunities within Winner Automotive Group The Day to Day Serve as the dealership’s Subaru product expert, maintaining Subaru Foundations Certification and participating in ongoing product education. Provide new Subaru owners with a deeper understanding of their vehicle’s features, technologies, and capabilities. Use resources including the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet to create an engaging delivery experience. Coordinate and conduct Love-Encore redeliveries 14–60 days after the initial vehicle delivery. Follow up with new owners by text, email, or phone based on their communication preference. Maintain an organized Love-Encore redelivery calendar and schedule. Oversee program incentives and administrative requirements, including customer incentives and delivery receipts. Ensure new owners understand the dealership’s Service and Parts Departments. Work with the sales team to ensure every new owner receives a Love-Encore appointment, Journal & Pen set, and Love-Encore brochure, and is introduced to the Delivery Specialist. Assist sales consultants with product questions and initial deliveries during busy periods. Provide product training and support to customer-facing team members in Sales and Service. Be a resource to all dealership departments when Subaru product questions arise. Track Love-Encore survey results and use customer feedback to identify opportunities for continued improvement. Review STARLINK enrollment status and help ensure new owners have activated their vehicle’s telematics system. Remain an after-sale resource for customers as questions arise about their Subaru. Help promote and build awareness of the Love-Encore program through the dealership website, social media, photos, videos, and other customer-facing content. Assist with scheduling customers’ first service appointments when requested. Help maintain current customer-facing point-of-purchase materials throughout the dealership.   QualificationsThe Right Fit We're looking for someone who: Is passionate about delivering an extraordinary customer experience. Has strong communication and relationship-building skills. Is comfortable explaining vehicle features and technology to customers with varying levels of automotive knowledge. Can become a trusted Subaru product expert and resource for both customers and dealership colleagues. Is organized and able to effectively manage follow-up, scheduling, calendars, and administrative responsibilities. Is proactive, resourceful, and confident working independently. Enjoys collaborating with Sales, Service, Parts, and other dealership departments. Is comfortable communicating with customers through phone, email, and text. Has a genuine interest in helping customers get the most value and enjoyment from their new vehicle. Embraces the HEART Pillars and Subaru Love Promise and understands the importance of building relationships beyond the sale. Is willing to participate in continuing product education and off-site Subaru meetings as requested. If you're passionate about people, technology, and creating exceptional ownership experiences, this is your opportunity to become a Subaru STAR and make every delivery—and every relationship—count.