RN - Supervisor

REGISTERED NURSE (RN) SUPERVISOR

FLSA: EXEMPT

Supervisory Responsibilities:

• Direct and manage the nursing, phlebotomist, referrals and medical assistant staff, including hiring, training, and performance evaluation.
• Act as the primary point of contact for resolving complex issues or discrepancies.
• Monitor the team's productivity and provide regular feedback to ensure high performance.
• Ensure the team adheres to SCHC principles, company policies, and regulatory requirements.

Duties/Responsibilities:

• Promote the delivery of comprehensive nursing care services, including triaging, health education, emergency care processes, nursing assessments, planning, implementation, and evaluation.
• Coordinate patient care using effective problem-solving techniques.
• Serve as a resource for complex cases, providing clinical expertise and ensuring adherence to evidence-based practices.
• Collaborate with the Associate Medical Director, Clinic Administrator, and other staff to manage patient care and operational duties.
• Supervise nursing department staff, including RNs, LPNs, phlebotomist and medical assistants, ensuring adherence to professional and organizational standards.
• Promote staff development through mentorship, training, and professional growth opportunities.
• Conduct annual employee evaluations, manage weekly time schedules, and oversee vacation schedules as assigned.
• Facilitate effective communication and foster a supportive work environment through strong interpersonal skills.
• Facilitate quality assurance initiatives to enhance patient care and ensure compliance with FQHC, state, and federal regulations, including OSHA and HIPAA standards.
• Participate in agency committees such as Quality Improvement (QI) and Infection Control as requested.
• Maintain accurate documentation and monitor clinical performance metrics to uphold quality care standards.
• Lead efforts to create a high standard of professionalism and service excellence.
• Actively engage in interdisciplinary team collaboration to achieve organizational goals and address patient needs effectively.
• Utilize good interpersonal skills to build rapport with staff and patients, ensuring a positive healthcare experience.
• Support the development and implementation of clinical protocols, policies, and workflows.
• Maintain accurate documentation and monitor clinical performance metrics.
• Serve as a means to coordinate and share resources with other supervisors and clinics.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.

Education and Experience:

• Associate's degree in Nursing is required.
• Bachelor's degree in Nursing is preferred.
• Active and unrestricted Registered Nurse (RN) license in the state of Florida.
• BLS is required within three months of hire and maintained in current status.

Physical Requirements:

• Ability to stand or walk for extended periods while providing patient care.
• Ability to lift, carry, or move up to 25–50 pounds (e.g., assisting patients, handling equipment, or supplies).
• Frequent bending, stooping, kneeling, and crouching to assist patients or perform procedures.
• Ability to move quickly in response to patient needs or emergencies.
• Ability to wear personal protective equipment (PPE) for extended periods, including masks, gloves, and gowns.
• Must be able to travel to various center locations as required.