Telecommunications Switch Operator

Position Summary

Administer projects from start to finish, ensuring that installation jobs are completed on time and within budget. Provide complete customers satisfaction.  Previous expertise in voice and data cabling and the ability to use electronic cable testing equipment and the ability to step in and provide hands-on assistance to technicians when necessary will be required.  Excellent verbal and written communication skills.     

Duties & Responsibilities

• Knowledge of telecommunications industry services, solutions and trends. 
• Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. Excellent leadership and management skills.  
• Must be able to read and interrupt blueprints, engineering specifications for telecommunications voice and data requirements. Also have the ability to use a high degree of independent judgment to make sound decisions to keep the project on track.  
• Understanding of technical documents, architectural plans, floor plans, site survey reports, test plans, schedules, procedures and acceptance test reports, equipment performance, operational test and feedback to the proper individuals/departments.  
• Configuration management to evaluate proposed changes/upgrades to the infrastructure (hardware/software).  
• Configure Avaya Aura platforms, including IP Office and Communication Manager.
• Experience in managing, supervising, and assigning multiple crew of cable of pullers, installers, and testers.  
• Manage troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise.      
• Operate and maintain the base Voice Switching System (VSS) IAW Original Equipment Manufacturer (OEM) procedures.
• Operate and maintain the base VoIP Communications manager and VoIP to TDM Gateway IAW Original Equipment Manufacturer (OEM) procedures.
• Perform disk, cartridge, or tape backup of the VSS memory within 24 hours of database change.
• Perform System Data Administration on all equipment and software associated with the BTS
• Perform software functions and translations for any trunk or circuit configuration required by on-base systems or users; perform adds, moves, changes, deletes, and query of a circuit or system data; and provide directory assistance information, service orders, trouble assistance, records administration, and billing as a function of switch operation.
• Perform Monthly Maintenance including Periodic Maintenance Inspections (PMI) testing and documentation of the telephone switch backup power system.
• Perform semi-annual traffic measurement and analysis within system capabilities and limitations, and perform analysis and studies on the base switching system.
• Must be detail and safety oriented.  

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• BA/BS in Telecommunications or equivalent Technical degree or equivalent experience, OSHA Certificates for construction and general job site safety (trenching), CPR, manhole recovery.
• 3 years minimum qualified practical field experience specific to switch maintenance and ISP/OSP
• 3+ years experience with secure VoIP or Avaya technologies

Skill & Certification Requirements

• CAT 3, 5, 5E and 6 wiring. Certification preferred.
• IAT Level II or Equivalent Security+
• Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).
• Cisco Software and Routing. Certification preferred.
• Nortel Meridian 1Option 81C with CS1000M. Certification preferred.
• Comp TIA Security+. Certification required.
• Knowledge of key systems.
• Computer skills; TMS, CVC, CAIRS, SharePoint, and Microsoft Office Suite.
• OSHA regulation 29 CFR 1910.146 stating that contractors must work in pairs when working in Permit-Required Confined Spaces (PRCS) 
• Confined Space Certification required.
• Experience in UTP and fiber optic termination and splicing.
• Experience with Routers, Switches and HUBs, operation and maintenance of the base Voice Switching System (VSS) with the latest software version.
• Experience in set-up and the installations of telecom closets, but not limited to installation of rack equipment, ladder rack, cable management hardware, terminations and verification of premise wiring.
• Able to establish implementation plans for PBX/Voice Mail installations.
• Inside/Outside Plants experience desirable, to include terminating and splicing of copper and fiber.
• Familiar with GPS technology.
• Proficient in troubleshooting techniques.
• Able to attain confined space certification, and experience working in confined spaces (manholes) preferred.
• Not required to lift more than 50lbs.
• Position requires sitting, standing, keeling for long periods of time. (Heavy Work)
• LCI is an Equal Opportunity Employer Veteran/Disabled

• Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com