Customer Experience Specialist

About the Opportunity

We are looking for customer-focused individuals to join our remote team as Customer Experience Specialists. In this role, you will help clients navigate the vacation-planning process by identifying suitable options, organizing requested services, and making sure important details are communicated clearly.

This position is well suited for individuals who enjoy assisting people, researching information, staying organized, and managing details independently. Prior travel-industry experience is not required. Training and continued educational support are provided.

What You'll Be Responsible For

• Learn about each client's preferred destinations, dates, interests, priorities, and budget to help identify options that fit their needs.
• Explore available resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages through approved resources.
• Assist with coordinating selected services and keep reservation confirmations, schedules, itinerary details, and other information organized.
• Maintain consistent communication with clients by answering questions, providing updates, following up on pending items, and assisting with routine requests or changes.
• Check reservation information for accuracy, maintain current client records, and continue developing destination and supplier knowledge.

What the Role Offers

• Remote work with flexible part-time and full-time scheduling options
• Training and onboarding designed for individuals with little or no industry experience
• Ongoing team guidance and educational resources
• Access to supplier and destination learning opportunities
• Opportunities to strengthen customer service, communication, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Strong communication and interpersonal skills
• Friendly and professional approach to customer service
• Good organization and attention to detail
• Ability to manage multiple requests, tasks, and deadlines
• Comfortable conducting online research and comparing available choices
• Willingness to learn digital platforms, tools, and processes
• Dependable follow-through and effective time-management skills
• Flexible and resourceful when client needs or plans change
• Able to work independently and stay organized in a remote environment
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region