Position Summary:

Coordinate assistance programs and resources, including support for families to help solve and cope with problems in their everyday lives.

Essential Functions:

Facilitate or assist with all general assistance programs such as ESI, LIHEAP, Supplemental Heating, CCDF, Administration for Child and Family, Burial Fund, Supplemental Heating, etc.
Interview applicants to collect and verify information pertinent to eligibility determination
Evaluate applicant’s financial status, living conditions, and other factors to determine program eligibility
Ensure compliance with all applicable tribal, state and federal regulations and guidelines.
Conduct annual reviews on pertinent programs for continued eligibility.
Provide information on available resources, provide social support and informal counseling, advocate for individual’s needs and assist applicants in identifying and obtaining available benefits.
Answer questions, research available options within the Social Services Department programs and other options available from outside agencies in the community.
Prepare and maintain accurate applicant case files, along with program participation spreadsheets.
Submit reports and review reports or problems with Director.
Attend meetings and events to provide information on social services programs.
Assist with development of programs to prevent and resolve problems relevant to Pokagon Band households.
Assist with grant planning.

Non-Essential Functions:

Equipment:

Position Requirements:

High School diploma or GED required.
One (1) year of previous work experience providing social service programming to the community, or social work or human services experience required.
Strong sense of service required.
Ability to alleviate stress and anxiety and be supportive of people and work tactfully, collaboratively, diplomatically and with highest level of confidentiality required.
Excellent communication and interpersonal skills and the ability to speak effectively before groups of people and respond to questions required.
Experience working with Native American communities preferred.
Proficiency with MS Office Applications required.
Ability to work evenings and occasional weekends required.
Must have a valid driver’s license and be able to meet the minimum insurance requirements regarding driving record to utilize department vehicles.

Indian Preference:

Physical Requirements:

Frequently required to talk and hear.
Occasionally required to stoop, kneel, crouch, bend and lift when assisting clients with moving furniture or household items.

Work Environment:

Work environment will be a variety of settings, including office, homes, health clinics, schools, and other public facilities.
Local travel is necessary, so the ability to travel as needed is required.

Competencies:

Learn more about this Employer on their Career Site

Eligibility Case Coordinator