Account Manager

Job Summary

The principal accountability of the Account Manager will be to manage the day-to-day relationship with specific customer base(s) as well as key internal stakeholders, with the intent of delivering sustained profitable growth. This candidate will operate as a key member of the account to ensure optimal relationship management, supporting the company’s overall strategic growth objectives. In addition, the Account Manager will be responsible for identifying, pursuing, and securing new business opportunities within existing and prospective accounts to further drive revenue growth and expand market presence.

Key Responsibilities

• Serve as the primary point of contact for day-to-day customer communication while building and maintaining strong, long-term relationships.
• Proactively identify, qualify, and secure new business opportunities within existing accounts while acquiring new customers aligned with company growth strategies. 
• Lead the end-to-end sales process including prospecting, solution development, and proposal creation, ensuring alignment with customer needs and company strategy. 
• Represent the company at industry events, tradeshows, and customer engagements to build pipeline and brand presence. 
• Build, manage, and continuously develop a robust sales pipeline.
• Work cross-functionally with peers in R&D, Operations, Sales/Business Development, Finance and Executive Team to validate, prioritize and deliver customer projects.
• Provide appropriate information, reviews, adjustments and insight to customer and Maker’s Pride cross-functional teams to promote effective delivery of the customer’s requirements.
• Participate in customer specific Product Development and Commercialization processes from inception to completion, providing regular updates to internal and external stakeholders.
• Act as a strategic partner to customers by driving responsiveness, flexibility, and innovative solutions.
• Collaborate with operations on day-to-day business and execution, ensuring adherence to decision making criteria and processes.
• Partner with Commercial Finance to ensure appropriate financial performance for new and ongoing business.
• Assist in creating and executing customer specific account plans to grow sales in line with company strategy, including budgeting, forecasting, growth, and pricing plans.
• Champion the company vision to be a world-class food manufacturer, the industry leader, and the premier customer-centric manufacturing partner.
• Support contract negotiations, including pricing and terms, in partnership with internal stakeholders and leadership.
• Analyze market trends in the industry, using external and internal resources to identify growth and profit improvement opportunities.
• Must be willing to travel as required (1 – 2 times per month).

Qualifications

• Education: Bachelor’s degree in business, supply chain or related field required
• Experience: 5+ years of business development experience. Experience in a multi-unit food manufacturing environment, supply chain optimization, or contract manufacturing preferred.
• Technical Skills: Proficient in MS Office Suite, Excel, PowerPoint, Word, Co-Pilot. 
• Skills:
• Demonstrated ability to influence across all levels in the organization.
• Track record of having built outstanding and effective relationships with cross-functional teams and customers
• Strong analytical skills and ability to manage multiple work streams meeting reporting deadlines.
• Strong experience in large strategic account management and project management.
• Understanding of the P&L and financial acumen
• Organized and detail-oriented; ability to work in situations with changing priorities and multiple simultaneous assignments
• Strong verbal and written communication; experience developing and presenting analyses to management and customer with the ability to lead and drive initiatives.
• Ability to work autonomously, to meet tight deadlines, and to thrive in a fast-paced environment.

• The pay range for this full-time, salaried position is $97,210-$133,663/year. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. The position is eligible for a discretionary annual incentive based on company and individual performance. We offer a comprehensive benefits package including health, dental, 401k and wellness benefits beginning on the first day of employment. 
  
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The information provided in this document provides an overview of the most common duties, qualifications, and demands of the position. It is not intended to be a comprehensive summary of the role, and the duties, qualifications, and demands of the position are subject to change without notice. The expectations provided here may also be modified if an employee with a disability could effectively meet the expectations for the role with reasonable accommodation.