Switchboard Operator

Part Time Weekend Switch Board Operator - Hybrid/Remote

Position Highlights:

• Part Time
  
• Hours: 12 Hour Shifts - Saturday AND Sunday 8:00am - 8:30pm
• Training ONSITE at Corporate Office in Downers Grove for 4+ weeks
  
  • Remote offered after completion of training program which commpletion will be based on performance.
  • Training will be conducted during the week Monday - Friday

Benefits: 

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year. 
• Immediate 401(k) match.
• 16 hours paid volunteer time off. 
• A culture committed to community engagement and social impact.

The Switchboard Operator is responsible for answering phones, directing calls, contacting providers, and handling basic patient scheduling questions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General Call Center Responsibilities

• Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.)
• Follow HIPAA policy and procedures
• Understand and support the department policies and procedures

Paging

• Paging of clinical staff
• Follow paging protocols

Scheduling

• Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login
• Verifying and cancelling appointments
• Escalation of clinical patient inquires when necessary to appropriate physician site/department

Patient Information

• Collect payment/patient balances

 Education

• High School diploma or GED required
• Excellent communication and organization skills
• Previous call center and/or medical scheduling experience preferred
• Knowledge of healthcare terminology a plus
• Basic computer program and keyboard typing knowledge

KNOWLEDGE SKILLS AND ABILITIES:

• Excellent verbal and written communication
• Active listener - analyze patient needs and give high priority to their satisfaction
• Effective in identifying , analyzing and solving problems
• Proven ability to multitask and prioritize daily work in a fast paced contact center environment
• Proficient with using multiple computer programs and applications simultaneously
• Team oriented
• Ability to handle difficult customer interactions
• Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment.

The compensation for this role includes a base pay range of $18 - $22, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.