Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Downey, CA).

This role will make an impact in the following ways:

• Serves as primary customer contact to promote quality customer service and increase business within the branch location

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers

• Analyze customers needs, gathers pertinent information, and opens work orders

• Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work

• Creates complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability

• Reviews plans with the Service Supervisor/Team Lead prior to customer contact

• Works with the Service Supervisor and/or Team Lead to schedule job assignments

• Develops positive relationships with key customers

• Resolves customer concerns regarding Cummins' or distributor warranties

• Explains charges to customers

• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Learn more about this Employer on their Career Site