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WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
As a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.
WHAT YOU WILL DO
- Resolve product-related and technical queries via email and screen sharing sessions;
- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;
- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;
- Support customers with the remote installation, updates, and maintenance of TestRail Server instances;
- Assist users in navigating complex setups involving various server environments and web technologies.
MUST HAVES
- Minimum 2 years of experience in a technical support role;
- Excellent written and verbal English communication skills;
- Hands-on experience managing both Windows and Linux servers;
- Strong understanding of networking and web technologies;
- Self-motivated and driven by performance metrics to achieve individual and team targets;
- Availability for rotating schedules to support customers 24/5.
NICE TO HAVES
- Degree in Computer Science or a related technical field;
- Knowledge of SQL or database administration;
- Understanding of the software testing lifecycle and development processes;
- Proven track record of exploring new tools and troubleshooting complex software stacks.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.
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