Title: Account Manager

Department: Sales

FLSA Status: Exempt

Supervisory Responsibilities: No

SUMMARY

The Account Manager is responsible for managing all account and project activity within assigned accounts and is the clients’ key contact for all day-to-day business.

ESSENTIAL RESPONSIBILITIES AND DUTIES include the following. Other duties may be assigned:

Market and promote all of Henriksen/Butler's products and services
Coordinate appropriate resources to establish, maintain, and enhance our position within assigned accounts
Respond quickly and professionally to client’s needs while adhering to established procedures for conducting business within the cycle of service
Develop a Business Plan based on anticipated business for all assigned accounts
Initiate and maintain Account Profile for all key accounts
Submit, on a monthly basis, 90 day forecasts, specific opportunities, and A&D and identified project activity on all accounts assigned
On a regular basis, meet with Vice President to review the status of each account
Provide team with detailed status reports from customer service on all account activity including all open orders, proposals, and projects
Keep team informed of any problems or unresolved issues, changes in personnel, product standards, or competitive initiatives
Attend all sales and team meetings
Participate in all relevant training opportunities
Submit all requested information in the time designated
Other duties as assigned, duties are subject to change due to personal growth, organizational development, technological/industry advancements

DESIRED SKILLS & EXPERIENCE:

4-year degree, concentration in Sales or Design preferred
2-5 years of sales account management experience – furniture industry experience extremely helpful
Valid driver’s license and personal vehicle required
Strong written and verbal communication, interpersonal and customer-service skills
Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation with the ability to pay close attention to detail and proofread work carefully
Strong Microsoft Office Suite with ability to learn and use new computer programs/applications
Good organizational, time management, customer service and problem-solving skills
Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
Ability to work effectively as part of a team ensuring efficiency of projects from start to finish
Ability to read and understand floor plans and other related technical drawings
Exercise flexibility, initiative, good judgment and discretion in handling confidential materials and matters as well as highly complex sales challenges

DISCLAIMER

This job description is not a comprehensive list of activities, duties or responsibilities. HB Workplaces reserves the right to modify job descriptions according to business necessity. Job descriptions should be reviewed at least annually for compliance and appropriateness.

EQUAL EMPLOYMENT OPPORTUNITY

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Creative Office Resources. Creative Office Resources is an equal opportunity employer, and does not discriminate based upon an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit based factors protected by federal, state and local laws. These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, trainings and career development.

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