Community Manager (Conventional)

COMMUNITY MANAGER

JOB DESCRIPTION

We usually require the manager to live on-site as we have found this is the most successful way to manage a community. The following is a job description for the position- please keep in mind that some of the responsibilities might slightly change depending on property. The Community Manager is Triton’s primary representative and has to be the person to inspire and promote teamwork, be the liaison between owners and community, be self motivated, organized and willing to reach out a helping hand whenever/wherever possible. The most important key to success is to document everything, follow through and follow up. Resident Retention is a natural thing for Triton’s Community Managers to constantly work on and it prevents bigger problems to evolve. 

Requirements: 

Possess the ability to read, comprehend, and follow moderately complicated verbal and/or written instructions in English. Is organized, capable of maintaining records, basic arithmetical calculation and able to effectively communicate with residents, staff, investors and suppliers/vendors. Possess proven customer service skills and previous experience showing leadership ability.  Able to work with different types of people, nationalities, multiple deadlines, maintaining efficiency and control over projects assigned within time frames allowed and changing priorities. Deadlines can at times require additional hours, usually only during lease up and rent week. The manager will share the responsibility of being on call for the community with screening service and at times other personnel. He/she should also be able to lift 25lbs and walk the property and several stairs daily.

      1. OFFICE DUTIES:

1. Open/Close office, model, amenities as per Triton’s standards (clocking in/out, timely, cleanliness, office ready etc).
2. Retrieve and take care of messages, work orders and requests.
3. Duty with on call phone. You respond to the calls on the community phone (screened by a live answering service) and you need to be within distance to take care of any emergency. This responsibility is shared in the larger communities that have more after hour calls.
4. Open/Close the pool on time, schedule depending on the community.

      2. RENT COLLECTION:

1. Rent due 1^st of each month. Keep ledgers and rent roll accurate.
2. Serve notices and forward the paper work to the attorney in a timely manner.
3. Charge late fees when applicable. No exceptions.
4. Assist with court preparations and attend when necessary.
5. Keeping updated with forms, rules and policies from main office and the attorneys office.
6. Delinquency reports to/from main office. Collect delinquent monies owed throughout the month. Keep delinquency low.

      3. LEASING:

1. Show model, amenities and community.
2. Implement leasing techniques for all staff.
3. Learn, keep updated and use Key systems.
4. New resident orientation:

• Set up new move in on community web site/resident portal.
• Set up renter’s insurance.
• Review/sign lease and review community rules.
• Show/discuss apartment and community features.

      4. Advertising:

• Property vacancy advertisement, signs and banner.
• Request newspaper ads/other ads, change of ads through Regional Manager. Approve/check existing ads often.
• Update all on line advertising weekly.
• Perform outreach marketing as needed.

      5. PAPERWORK:

1. Keep documentation of every incident whether resident or employee related.
2. Maintain rent rolls, cash receipts journal, petty cash balance, delinquency report, renter’s insurance.
3. Maintain move in-, move out-, RIS, change forms and SDD- forms.
4. Collect all material for welcome packets.
5. Update vacancy/traffic weekly report.
6. Send out lease renewals and reminders on time.
7. Resident newsletters.
8. Forward bi-weekly reports to supervisor, yearly reports to owner/vice president.

      6. MAINTENANCE AND GROUNDS OPERATION:

1. Communication/schedules/updates from Maintenance Supervisor.
2. Daily teamwork with onsite maintenance/grounds (work orders on line, follow up etc).
3. Learn how to test pool (primary responsibility of grounds or service technician).
4. Learn basic maintenance issues to assist residents.
5. Walk property to inspect overall appearance regularly; i.e. no broken down cars allowed, broken windows, rain gutters working, no graffiti, no danger to residents etc.
6. Prepare monthly written inspections on cleanliness of grounds.
7. Assist with yearly inspection of each apartment.
8. Assist in snow removals when scheduled.

      7. GENERAL OFFICE WORK

      A.   Promptly assist in resident relations: i.e. neighbor problems, parking problems etc.

      B.   Hold weekly or bi/weekly meetings with the whole staff.  Report 

       problems/solutions to supervisor.

1.  Implement Resident Retention programs such as parties, prizes and services.
2. Attend monthly manager’s meetings and trainings in various locations. 
3. Keep leasing area, office and models clean and up to Triton’s standard.

      8. ADDITIONAL DUTIES:

1.  Participate in Colleague Connection Day