Customer Service Representative

The Customer Service Associate is responsible for assisting customers with questions, issues, and requests via phone, email, and in person. This role provides frontline support for homeowner and association needs, maintains accurate records, and ensures timely communication across multiple channels. A successful candidate is service‑oriented, professional, detail‑focused, and able to manage competing tasks while maintaining exceptional customer service.

Essential Duties and Responsibilities

-Act as the first point of contact for customers visiting the office when needed.

-Provide primary phone coverage, including answering calls, routing them appropriately, taking accurate messages, and ensuring timely follow‑up.

-Monitor and manage multiple shared email inboxes, ensuring all inquiries are acknowledged, categorized, and resolved or routed promptly.

-Update homeowner and association information using company platforms and internal systems.

-Use conflict‑resolution techniques to resolve customer issues professionally.

-Coordinate with customers to resolve billing inquiries or account discrepancies.

-Serve as the first point of contact for customers seeking help with product or account issues; provide basic troubleshooting or escalate as needed.

-Assess customer needs and translate them into appropriate solutions or escalation paths.

-Support general office operations including printing, scanning, document handling, and other administrative tasks.

-Collaborate with community managers, vendors, peers, and clients using company communication tools and shared work platforms.

-Other duties as assigned.

Compensation:

$20.00/hr; direct experience is highly considered.

-Ability to interpret verbal and written instructions at a proficient level.

-Proficiency using company digital platforms, communication systems, and internal tools.

-Strong phone communication skills, including professionalism, clarity, and active listening.

-Ability to maintain confidentiality and discretion in all responsibilities.

-Strong organizational skills, including managing high‑volume email and call workflows.

-Self‑motivated, proactive, detail‑oriented, and able to function well as part of a team.

-Ability to maintain organized workspaces and assist with supply tracking and distribution.

-Knowledge of company policies, procedures, and operational standards.

-Ability to prioritize, manage time effectively, and meet deadlines.

-Ability to communicate professionally in person, on the phone, and by email.

-Ability to operate general office equipment (copiers, scanners, phone systems, etc.).

-Strong customer service and problem‑solving skills.

Education and Experience

-High School Diploma or GED required.

-At least one year of directly related or closely related customer service or administrative experience.

Working Conditions

-Typical office environment.

-Frequent interaction with customers, internal team members, vendors, and external partners.