Sr. Program Manager

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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

The Senior Program Manager leads complex, cross-functional initiatives related to regulatory requirements and adherence within a corporate financial services environment. This role drives end-to-end execution of regulatory programs, ensuring timely achievement of goals, effective documentation, and balanced control implementation for eBay’s supervised entities in North America!

The position serves as a central coordinator across Legal, Compliance, Risk, Operations, and business teams to support governance, controls, licensing, examinations, and reviews conducted both inside and outside the organization. The successful candidate demonstrates strong program governance capabilities, regulatory proficiency (including money transmission and consumer finance frameworks), and competence in coordinating multiple initiatives running in parallel with precision.

What You Will Accomplish

Program & Project Management

• Lead multiple concurrent regulatory and compliance programs from initiation through implementation and validation.

• Develop detailed project plans, timelines, achievements, risk logs, and status reporting.

• Ensure timely delivery of commitments by coordinating across business units and functional team members.

• Supervise interdependencies and proactively mitigate delivery risks.

Controls, Policies & Documentation

• Develop and improve policies, procedures, and internal controls.

• Translate regulatory requirements into operational controls and detailed processes.

• Drive remediation initiatives resulting from examination findings or audit observations.

• Ensure documentation is complete, accurate, and aligned with regulatory expectations.

Regulatory & Audit Support

• Coordinate responses to state and federal regulatory examinations and coordinating remediation plans.

• Support licensing efforts, including applications, renewals, and ongoing regulatory obligations.

• Facilitate internal and external audits by handling document requests, supervising results, and supervising remediation plans.

• Maintain centralized tracking of audit findings, exam observations, and corrective action plans.
   

Partner Engagement & Cross-Functional Collaboration

• Build strong relationships with internal customers by understanding operational realities and business objectives.

• Serve as a trusted liaison between business teams and control functions.

• Provide executive-ready reporting and program updates to senior leadership.

• Operate effectively both as an individual contributor and within cross-functional teams.
   

What You Will Bring

• Proven experience in program management within a financial services, FinTech, payments, or corporate regulatory environment.

• Proven experience running regulatory or compliance-related initiatives.

• Proven understanding of U.S. financial regulatory frameworks, including:

  • Money Transmission regulations

  • Consumer finance regulations

  • Payments regulatory requirements

  • State licensing regimes

• Experience supporting regulatory examinations and internal/external audits.

• Strong project management skills with proven track record to handle multiple concurrent initiatives.

• Exceptional written and verbal communication skills.
   

Preferred Qualifications

• Experience in a payments, FinTech, money services business (MSB), or consumer financial services company.

• Familiarity with regulatory agencies such as state banking departments, FinCEN or similar supervisory bodies.

• Experience implementing compliance management systems or regulatory governance frameworks.
   

Strengths You'll Need

• Program Governance & Execution

• Regulatory Controls & Documentation Management

• Risk Assessment & Remediation Oversight

• Cross-Functional Influence & Partner Engagement

• Analytical Thinking & Structured Problem Solving

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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