Technical Solutions Analyst II

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The Technical Solutions Analyst III is responsible for development of technical requirements to ensure the integrity of the technology while supporting the business process and organizational goals.
 

Responsibilities:

• Prepares, maintains, and documents technical business requirements functional specifications to produce required documentation through Business Domain Modeling, State Charts, Activity Modeling, Use Case Modeling, and Sequence Modeling in both UML and Non-UML standards where needed.
• Plans, develops, organizes, and prioritizes technical requirements to support both operational and project related work.
• Researches, develops, and documents technical design specifications through Sequence Modelling, Activity Modeling, Deployment Diagrams, and other various documentation.
• Articulates requirements both in technical and non-technical delivery both written and verbal communication based on the audience.
• Creates, executes, and catalogs QA, System, and application-level test cases. Investigates, triages, and troubleshoots escalated issues and system outages.
• Performs root cause analysis and delivers corrective action and/or recommendations for desired outcomes.
• Assists in training the Operations team and develops documented procedures to use in the incident-management process.
• Troubleshoots and responds to incidents that have been escalated through the support queue.
• Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
   

Requirements:

• High School Diploma or GED required.
• Bachelor’s Degree in Business Administration, Process Control Management, Information Technology, Operations, and/or related preferred.
• Minimum 5+ years of experience in Business Analysis, Technical Writing, System Analysis, and/or related.
• Knowledge and experience in project methodologies, and product ownership.
• Knowledge and experience in technology business process development including business rules management.
• Experience with commonly used technical diagramming methods and tools (UML).
• Experience with Enterprise Architect or similar Diagram Software including version control capabilities.
• Experience with implementing and managing applications.

Compensation

Additional Compensation

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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