IT Supervisor II

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

A. REQUIRED MINIMUM QUALIFICATIONS

1. a. Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Engineering, or related field; AND

b. Have had six (6) years of full-time work experience in information technology, which must include three (3) years of supervisory work experience in any of the following:

1. Systems analysis and design.

2. Information Technology Infrastructure Services; OR

2. a. Possess an Associate’s Degree or equivalent education from an accredited college or university in Computer Science, Information Systems, Business Administration, Engineering, or related field; AND

b. Have had at least eight (8) years of full-time work experience and three (3) years supervisory experience as specified in 1B above; OR

3. a. Be a high school graduate or have a certificate of successful completion of the General Education Development (GED) test.

b. Have had at least ten (10) years of full-time work experience and three (3) years supervisory experience as specified in 1B above.

SUPERVISION EXERCISED

Functions as a supervisor over a group of professional and technical employees. Instructs, assigns, schedules, checks work, and appraises performance. Participates in decisions to hire, discipline,

discharge, and award pay increases and/or promotions.

ESSENTIAL JOB FUNCTIONS

Service Ownership & Operations Excellence: Defines/owns SLAs/OLAs/SLOs; manages incident, change, and problem processes; establishes monitoring, capacity planning, and disaster recovery for assigned services.

Platform & Server Administration (as assigned): Leads Windows/Linux administration, virtualization, storage/backup, patching, configuration management/automation, and standard images/templates; ensures secure baselines and compliance.

Database Services (as assigned): Leads administration for enterprise database platforms (e.g., SQL Server/Oracle), including performance, schema and job management, backup/restore, HA/DR, and access controls.

Cross‑Functional Leadership: Coordinates roadmaps and handoffs with Application teams, Enterprise Architecture, and Information Security; manages budgets and vendors; mentors engineers, administrators, analysts, and technicians.

Performs and/or directs the most complex studies in County departments and/or local agencies to determine the feasibility and economic advisability of various application and computer technology approaches to their particular operation and develops methodology for implementing new systems or improving existing ones.

Coordinates maintenance activities, including troubleshooting, updates, and patches.

Collaborates with cross-functional teams including cyber security, enterprise architecture, and infrastructure services, to ensure alignment with organizational technical standards and direction.

Collaborates with Project Managers to lead and manage projects from inception to completion.

Ensures timely delivery of projects, adhering to quality standards and within budget constraints.

Participates in the evaluation and selection of vendors and products to align with organizational needs.

Assists with maintaining vendor relationships, developing, and monitoring SLAs.

Processes contract renewals and develop RFPs as necessary.

Monitors project timelines, budgets, and resources and adjust workloads accordingly.

Ensures timely delivery of projects, adhering to quality standards and within budget constraints.

Participates in the evaluation and selection of vendors and products to align with organizational needs.

Assists with maintaining vendor relationships, developing, and monitoring SLAs.

Processes contract renewals and develop RFPs as necessary.

Monitors compliance with industry regulations and organizational policies including HIPAA, PCI and CJIS.

Ensures that technology solutions meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

Facilitates training sessions for users on new or updated systems.

Ensures prompt resolution of end-user issues and queries.

Gathers feedback from users to guide continuous improvement efforts.

Provides technical guidance to support and guidance teams.

Ensures best practices are followed in systems design, hardening, and integration.

Stays up to date with industry trends and emerging technologies.

Collaborates with Business Relationship Managers to understand department needs and translate them into functional requirements.

Contributes to strategic planning by identifying opportunities for systems enhancements or new

developments.

Aligns strategies with organizational goals and objectives.

Implements and oversees security protocols for systems, ensuring data integrity and confidentiality.

Identifies and collaborates with cyber security analysts to mitigate risks related to systems usage and management.

Documents systems architecture, design, policies, and procedures.

Prepares and presents regular reports on service/platform status, performance, and utilization.

Supervises, mentors, and develops the team, including conducting performance reviews and fostering professional growth.

Facilitates effective communication and collaboration within the team.

Develops, maintains and tests disaster recovery plans for critical systems.

Ensures continuity of services in the event of system failures or other disruptions.

Prepares and manages budgets related to Infrastructure services, licensing, maintenance, and support.

Monitors and optimizes costs related to systems support and maintenance.

Utilizes current countywide and/or department specific software to complete assignments.

WITHIN INFRASTRUCTURE SERVICES

For leading Database Services: Leads administration of enterprise database platforms (e.g., SQL

Server/Oracle), including provisioning, performance tuning, security, backup/restore, and high availability/disaster recovery; sets standards and maintenance schedules.

For leading Systems Integration: Leverages considerable experience supporting IT Infrastructure services including but not limited to server administration, cloud services, database administration, web hosting, middleware services, data transport, systems integration, DNS, DHCP, IPAM, active directory, load balancing, identity and access management systems, and related support applications, to lead a team of engineers and administrators in support of those services.

ADDITIONAL DUTIES & RESPONSIBILITIES

Responsible for planning, administering, and evaluating departmental training and educational programs to provide for the professional development of IT personnel.

Functions as a supervisor over a group of professional and technical employees, including response to policy / procedure issues as needed and monitoring customer satisfaction.

Responsibility for adherence to all departmental standards.

Utilizes current countywide and/or department specific software to complete assignments.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate and accurately convey information.

WORKING CONDITIONS

Work is performed in a typical office environment.

IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

Additional Minimum Qualifications

ADDITIONAL DESIRABLE QUALIFICATIONS

1. AWS Certified Developer – Associate certification.

2. Professional Scrum Master Certification

3. AWS Certified Solutions Architect – Associate

4. Considerable knowledge of the assigned operating department’s goals and objectives which impact their data processing needs.

5. Considerable ability to interpret technical data and IT terminology to department representatives, agency officials, and other lay personnel.

6. Considerable knowledge of various software capabilities, operations, and applications.

7. Considerable ability to establish and maintain effective working relationships with other IT employees and with representatives of user departments and municipalities.

8. Considerable ability to exercise mature judgment and initiative in analyzing problems and recommending solutions.

9. Considerable knowledge of local government programs and operations.

10. Considerable ability to work with a high degree of accuracy in reviewing and processing complex data.

11. Considerable knowledge of data processing practices and procedures as utilized in governmental applications.

12. Considerable ability to prepare and present technical written and oral reports.

13. Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

14. Reasonable experience in driving organizational change through process improvements, automation and leadership.

15. Reasonable knowledge of modern office and record keeping practices, procedures and equipment.

Union*

BU 100- United Auto Workers (UAW) Local 889

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.

Union*

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.