Front End - Courtesy Clerk

Job Title: Courtesy Clerk 

Job Description: 

Department: Front End 

Job Code: 

Reports To: Front End Manager 

FLSA Status: Non-Exempt 

Job Summary: 

Under supervision of the Front-End Manager, Assistant Front-End Manager, and Service Desk Clerk, the Courtesy Clerk is responsible for interacting with guests and providing any services the guest needs. This includes bagging their groceries, finding products, and assisting them to their car. Other duties include keeping the store clean and keeping the store free from any potential hazards. Courtesy Clerks will also help cashiers with price checks and returning any unpurchased items or unsellable items to their respective locations. All the efforts of the courtesy clerks will be geared towards creating and promoting a positive and friendly work environment throughout the company. 

Job Distinctions: 

The courtesy clerk differs from other jobs in the front-end department as you are not responsible for cashiering, overseeing managerial duties, or any other duties that have to do with the transaction process. Courtesy Clerks will connect customers with any concerns outside of their duties to the service desk. 

Core Competencies: 

• Customer Focus – Attending to the needs and expectations of customers. 

• Listening – Fully comprehending spoken communication. 

• Attention to Detail – Focusing on the details of work content, work steps, and final work products. 

• Teamwork – Collaborating with others to achieve shared goals. 

• Action & Results Focus – Initiating tasks and focusing on accomplishments. 

• Fact Finding – Obtaining facts and data pertaining to an issue or question. 

• Informing – Proactivity obtaining and sharing information. 

• Safety Focus – Showing vigilance and care in identifying and addressing health risks and safety hazards. 

• Environmental Exposure Tolerance – Performing under physically demanding conditions. 

• Self- Management – Showing personal organization, self–discipline and dependability. 

Examples of Job Tasks 

• Exemplifies company culture and values by being team oriented, trustworthy, respectful, exemplary, and kind to create a healthy work environment.  

• Exhibit and develop customer relations through friendly and courteous behavior. 

• Bag guests’ purchases promptly and efficiently within proper guidelines.  

• Offer customers carry-out service at the completion of transactions and ensure all products are placed safely in their automobile.  

• Assist with price checks by verifying the price listed matches the barcode on the sign and product.  

• Help customers find the location of products.  

• Maintain clean and orderly store conditions by completing general cleaning duties, such as store sweeps, emptying trash cans, maintaining bathrooms, etc. 

• Keeps parking lot clear of carts and returns them to proper store location. 

• Removes clutter from carts and wipes the carts down before putting them away.  

• Reshelve returned items or misplaced items. 

• Performs other duties as assigned.  

Knowledge: 

• Customer Service – Meeting customers’ needs and keeping high standards for service and evaluating customer satisfaction.  

• Knowledge of the uses of chemicals and how to work with them safely. 

• Knowledge of products locations. 

Skills: 

• Active Listening - Giving full attention to what other people are saying and reacting to their needs positively. 

• Service Orientated – actively looking for ways to help people. 

• Speaking – talking to others in a polite and respectful way. 

• Dependability – Being aware of upcoming shifts and making them a priority.  

Abilities: 

• Capable of lifting up to 50 pounds, bending, twisting, and standing for long periods of time. 

• Speech Recognition – The ability to identify and understand the speech of another person.  

• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.