Summary:

As an Account Specialist you’ll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The Account Specialist develops, maintains, and improves client relationships across a large territory. In this role, your duties and responsibilities include engaging with clients to discuss their current program status, any needs and how to meet them better as well as introducing them to new products or services as made available. To ensure success as an Account Specialist, you should have excellent interpersonal skills, confidence, and the ability to manage multiple accounts across multiple regions. A highly performing Account Specialist will bring skills as a negotiator, problem solver, and thought leader to the table.

Organizational Impact:

In this role for Sarnova, you are our brand ambassador delivering courtesy and a friendly, helpful demeaner in every interaction. You help deliver the right product, the right knowledge, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention, and advocacy. You are the frontline to our customers and the first representation of the quality we offer.

Essential Duties and Responsibilities:

Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction

Exercise independent judgment and discretion in developing and implementing client account strategies

Analyze client performance metrics and recommend solutions that drive business outcomes

Establish, monitor, and adjust client targets to meet contractual and company goals

Serve as the primary point of escalation and resolution for complex client issues, balancing client needs with company priorities

Engage, train, and consult with clients on effective use of the software to achieve desired results

Lead Quarterly Business Reviews and strategic planning sessions with clients

Identify opportunities for growth, expansion, and improved service delivery across accounts

Collaborate with senior management to influence service offerings and operational improvements

Take a leading role in client presentations, proposals, and contract renewals

Monitor market trends and customer insights to inform strategic recommendations

Promote new services and products in alignment with business objectives

Provide reports and insights on account performance and client health

Live the values of Sarnova

Additional job duties as assigned

Skills/Experience Required:

Education: Bachelor’s Degree in Business Management, Business science or a related field strongly preferred; High School Diploma or equivalent required
Minimum of 2-3 years’ experience managing and supporting customer accounts
Able to work in a fast-paced environment with changing client needs and demands
Successful and positive experience working in a remote environment preferred
Knowledge of customer service software, reporting and CRM systems
Strong organizational skills; ability to manage multiple client accounts and tasks
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Strong computer skills; basic understanding of MS Outlook, Word and Excel (F&O)
Decisive thinking and leadership abilities
Excellent interpersonal and client-relations skills
Negotiation, conflict resolution, and presentation skills
Dynamic and creative problem-solving abilities
A strong client-focused mindset
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:

Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
Reach with hands and arms
Talk and hear
See and be able to read, write, and interpret text
Employee may use computer, phone, copier and other office equipment in the course of a day
Occasionally lift and move objects weighing up to 10 pounds
Employee may be required to travel for business purposes
Ability to secure confidential information
Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.

Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Learn more about this Employer on their Career Site

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