Sr Membership Strategy Manager

Tailored Brands is a leading specialty retailer of menswear, including suits, formalwear, sportswear, and a broad selection of business casual offerings. Our brands include Men's Wearhouse, Jos. A. Bank, Moores and K&G Fashion Superstore, which offers merchandise for the entire family. We help people love the way they look and feel for their most important moments by delivering personalized products and services through our convenient network of stores and e-commerce sites.

We currently have an exciting opportunity for a Sr. Membership Strategy Manager to join our Marketing Personalization and Membership team.  This position is the enterprise owner of Tailored Brands’ Membership program across Men’s Wearhouse, Jos. A. Bank, Moores, and K&G, reporting to the Sr. Director of Personalization & Membership. The role is responsible for defining and evolving the Membership strategy, economic model, and long-term growth roadmap.

This position operates as the business architect of Membership — owning value proposition development, tier and benefits design, lifecycle engagement strategy, and Membership P&L performance. While cross-functional teams support execution and deployment, this role defines the strategic direction, financial model, and measurable growth outcomes for the program.

• Lead the enterprise Membership strategy across all brands.

• Define differentiated loyalty positioning aligned to each brand while maintaining enterprise cohesion.

• Architect benefits framework, experiential rewards, engagement mechanics, and potential tier structure.

• Develop and maintain a multi-year Membership roadmap aligned to enterprise growth objectives.

• Serve as enterprise owner of Membership economics and performance.

• Lead financial modeling in partnership with FP&A and Analytics, including ROI projections, liability management, cost structure, and incremental lift.

• Build executive-level business cases for investment and program evolution.

• Continuously evaluate program profitability and financial sustainability.

• Define KPIs tied to frequency, retention, enrollment growth, and lifetime value (LTV) by enterprise segment.

• Partner with Analytics to measure program effectiveness and identify optimization opportunities.

• Drive strategic initiatives that increase member acquisition and deepen engagement.

• Influence senior stakeholders with clear strategic narratives and data-driven insights.

• Ensure Membership strategy integrates effectively with personalization and customer experience initiatives.

• Provide enterprise thought leadership on loyalty and customer retention trends.

• 8+ years of experience in loyalty strategy, CRM, customer retention, or related field.

• Bachelor’s degree in business, marketing or other related field or equivalent experience.

• Proven experience redesigning, launching, or materially evolving a loyalty or membership program.

• Strong financial acumen, including ROI modeling and liability management.

• Experience influencing executive stakeholders and building enterprise business cases.

• Experience partnering with Analytics and Finance to drive performance insights.

• Enterprise or multi-brand retail experience preferred.

• Experience transitioning programs from transactional to emotionally driven frameworks.

• Background in omni-channel retail environments.

• MBA or advanced degree in Business, Marketing, Finance, or related field.

• Familiarity with enterprise data platforms and MarTech ecosystems.

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

• Ability to sit and work at a computer keyboard for extended periods of time

• Ability to stoop, kneel, bend at the waist, and reach daily

• Able to lift and move up to 25 pounds occasionally

• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment

• Hours regularly 40 hours per week, as work dictates, from our Dublin, California office.

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go Tailoredbrands.com/working-here/people-culture.

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as: 

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development

• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend

• Holiday Early Departure | close out early the business day before a company observed holiday  

 

The starting salary for this position is $116,000 – $150,000. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications. Over time, and subject to performance, tenure, and evolving responsibilities, total compensation for this role may grow to as much as $175,000. Other compensation may include a 10% Annual Incentive Plan (AIP) bonus paid out according to policy. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.