- 401(k)
- Employee discounts
- Training & development
Our staff is comprised of caring, certified experts who are highly motivated to help our clients achieve their health and fitness goals.  We set ourselves apart as community builders and wellness disruptors who want to help our clients thrive! The Well Studio is hiring for a Welcome Desk Associate who is upbeat, has an impeccable attention to detail, brings positive energy to every human interaction and is fun to be around.
Role & Responsibilities
- Provide an exceptional member experience
- First Visits, Outreach, Tours, Rapport
- Maintain the studio consistently clean
- Utilize Checklists – opening, evening, weekend and weeks
- Updates to Boards, Screens, and Flyers
- Ensuring membership growth through complete and accurate input into CRM Platfrom
- Nurturing prospects and leads (administrative component)
- Diligent follow-up to ensure consistent interaction and ultimately, conversions.
- Encouraging referrals through member conversations and guest passes.
- Sell memberships and a-la-cart services base on what's most applicable to and supportive of the member's needs.
- Knowing all details of what The Well Studio offers
- Classes, Special Events, Workshops, and Retreats
- Monthly Boards & Campaigns
- Trainers'/Instructors' Specialties
- Special memberships (e.g. Health Plans or Intro Offers)
- Wellness Living capabilities – apps and booking classes/events/appointments
- Actively engage with members/guests
- Ensure accurate class/appointment check-ins
- Intro/tour EVERY First Visit
- Solve member issues, questions & bookings
- Complete and maintain ALL client profile fields in CRM
- Review and follow up with prospects and new members
- Pull leads through to conversions; appropriate sale for the client's needs
- Maintain a spotless facility with frequent walk-throughs and continual cleaning
- Communicate effectively with Well Studio Staff
- Smile, greet, & have FUN!
- Hospitality Management
- Lead Development & Nurturing
- Fitness Industry Sales and Member Management
- Customer Service/Customer Relationship Management
- Managing the Customer Experience
- CRM and Member Management Technologies
Employees receive an all-inclusive complementary membership to workout as often as you like, engage with our community and maintain your own healthy lifestyle. We also offer retirement savings along with highly competitive pay with direct involvement from our supportive leadership team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
"Do what you love and it won't feel like work."Â -ananymous.
Consider our growing community at The Well and let us help you love what you do!
Learn more about this Employer on their Career Site
