Customer Service Technician II-Full time-Dubuque

Join the MercyOne Family! We are looking to hire a Customer Service Technician II

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. 

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services.  MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. 

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence. 

Job Description 

Performs duties related to delivery, set-up, installation and/or fitting of home medical equipment (HME). Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote MercyOne to all customers.

Schedule: 

• List schedule requirements, hours, weekend and holiday requirements. 

General Requirements: 

•   Effective written and verbal communication skills. Good interpersonal skills. Able to work independently with limited supervision and exercise good decision-making skills.

• Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee.

• Able to organize, prioritize and function in a fast-paced environment and adapt to changes while maintaining efficiency and composure. Completes work in a timely and accurate manner

Education: 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!