Job DetailsLevel: EntryJob Location: Q Casino + Resort - Dubuque, IA 52001Position Type: Full TimeSalary Range: $15.25 HourlyTHE KEY HOTEL HILTON GARDEN INN DUBUQUE Q CASINO + RESORT Public Area Cleaner POSITION SUMMARY: To ensure all hotel public areas are maintained in a clean, safe, hygienic, and presentable condition that meets hotel standards and enhances guest satisfaction. ORGANIZATIONAL RELATIONSHIPS: Reports to: Housekeeping Manager SPECIFIC DUTIES AND RESPONSIBILITIES: Maintain cleanliness of assigned public areas. Lobby and reception areas Corridors and hallways Elevators and elevator lobbies Public restrooms Meeting rooms and function spaces Staircases Fitness center and spa common areas Public entrances and exits Outdoor guest-accessible areas Administrative office common areas Reporting maintenance issues and safety hazards. Ensuring cleaning equipment is used safely. Following hotel hygiene and safety standards. Responding promptly to guest requests within their scope. Practice waste management procedures, including waste collection, recycling separation, proper disposal, liner replacement, and hand hygiene practices. Follow all workplace safety procedures, including promptly addressing wet floor hazards, handling and storing chemicals according to safety guidelines, and operating equipment safely to prevent accidents and injuries. Maintain professional interactions with guests. Report property damages, concerns or hazards. Adhere to Lost and Found procedures, including securing found items, notifying supervisors, documenting details, and submitting items per hotel policy. REQUIRED SKILLS AND ABILITIES: Exceptional written and verbal communication skills. Strong analytical and critical-thinking abilities. High emotional intelligence and interpersonal effectiveness. Proven ability to influence and collaborate across levels and functions. Strong organizational skills with attention to detail and follow-through. Demonstrated ability to manage multiple priorities in a dynamic environment. Detail-oriented with a focus on quality and consistency. Maintains discretion and respects guest privacy. Delivers work that meets high cleanliness and service standards. Interacts with guests in a professional and courteous manner. Able to read product labels and communicate effectively with guests. Basic English reading, writing, and speaking skills preferred. EDUCATION, TRAINING AND EXPERIENCE: Legally authorized to work in the United States. Previous hotel housekeeping experience a plus, but not required. WORKING ENVIRONMENT AND CONDITIONS Worker is subject to indoor and outdoor environmental conditions, including extremes in heat and cold. Subject to noise, and vibration. Subject to hazards (moving mechanical parts, electrical current, scaffolding, exposure to chemicals). Subject to atmospheric conditions affecting respiratory system or skin (fumes, dusts, mists, gasses, poor ventilation). Subject to oils and other cutting fluids In certain situations, could be required to wear a respirator. MENTAL AND PHYSICAL REQUIREMENTS Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions. Heavy work, exerting up to 100 lbs. of force occasionally. EQUIPMENT AND TOOL Cleaning Equipment Cleaning trolley/cart Vacuum cleaner Mop and bucket Dust mop Wet floor signs Duster Scrubbing pads Toilet brush Chemicals Glass cleaner Multi-purpose cleaner Disinfectant Floor cleaner Toilet cleaner Furniture polish (if applicable) PPE Gloves Safety shoes Face mask (when required) Safety goggles (when handling chemicals) CULTURAL FIT AND VALUES Embodies our FORT values—Fun, Ownership, Respect, and Teamwork—by fostering collaboration, transparency, and a service-oriented mindset toward both the organization and the community. Qualifications

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