Quality and Advocacy Specialist

The Quality & Advocacy Specialist is responsible for referrals, admissions, and discharges and quality assurance for both ICF & HCBS programs. This role serves as the principal advocate for clients, working as a liaison between individuals and service agencies pertaining to services, records, payers, etc. Develops strong relationships with individuals/agencies in soliciting and receiving referrals while advocating for the most appropriate services and supports. This position is responsible for reviewing and analyzing client case records, performing audits of compliance-related procedures, and examining care delivery methods to ensure compliance standards are met in accordance with Iowa Administrative Code, CARF and the Hills & Dales mission.

Essential Functions:

• Facilitates Referrals and Coordinates Admissions/Discharges, Discharges & Outside Agency Referrals
• Actively Advocates for Individual & Group Rights
• Facilitates Communication to Parent/Guardians
• Facilitates Maintenance of Client's Benefit Eligibility
• Quality Assurance of ICF Client documentation to assure compliance per Iowa Administrative Code

Requirements:

1. Bachelor's degree from a four-year college or university in a human services or health-related field.
2. Previous experience with HCBS Waiver services preferred.
3. Free of a conviction or prior employment history of child or resident abuse or dependent adult abuse.
4. Valid driver's license and ability to drive agency vehicle.