Slot Technician

Job DetailsJob Location: Q Casino + Resort - Dubuque, IA 52001Position Type: Full TimeSalary Range: $20.00 - $20.00 HourlyQ CASINO + RESORT SLOT TECHNICIAN   BASIC FUNCTION Maintain and repair slot machines, their component sub-assemblies, & related electronic and/or mechanical equipment. ORGANIZATIONAL RELATIONSHIPS Reports to: Operations Manager and Lead Slot Technician Supervises: N/A HOURS Monday - Off ​​​​​​​Tuesday - Off Wednesday - 4:00 PM - 12:00 AM Thursday- 4:00 PM - 12:00 AM Friday - 6:00 PM - 2:00 AM Saturday - 6:00 PM - 2:00 AM Sunday - 4:00 PM - 12:00 AM SPECIFIC DUTIES AND RESPONSIBILITIES Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures. Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h. Maintain effective working relationships with other departments and employees. Ensure proactive customer service, personally resolving customer problems as required. Performs maintenance and/or repair as needed, or as directed. Move, convert, install and remove machines as required. Assist Slot Attendants with ticket fills and other small repairs per Internal Controls as needed or directed. EDUCATION, TRAINING AND EXPERIENCE High School diploma or equivalency certificate. STANDARDS OF PERFORMANCE Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as coin jams, hopper jams, etc. Be able to comprehend basic electronic theory & its practical applications. Be able to learn intermediate & advanced electronic theory & applications. Well-organized, produce legible & accurate paperwork & possess good cash handling skills. Able to independently diagnose a problem’s cause through observation and analysis of outward symptoms, then perform required repairs within established procedures, but using initiative as the situation dictates. Willing & able to work non-traditional schedules during special projects, particularly early mornings, nights, holidays and weekends. Act as technical advisor to the Operations Shift Manager and/or the IRGC on duty, as required. Able to work in busy, crowded and potentially stressful conditions, and able to remain composed when dealing with irate customers. Strong customer service skills, personality and orientation. MENTAL AND PHYSICAL REQUIREMENTS Generally light, with occasional medium and/or heavy work (must be able to lift up to 50 pounds). Able to spend extended periods standing, walking, stooping, crouching, kneeling, pushing, pulling, fingering, grasping and/or lifting. WORKING ENVIRONMENT AND CONDITIONS Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.  Some minor outdoor work is occasionally required. EQUIPMENT AND TOOLS General office equipment including, but not limited to: Computers and computer-based equipment. Various slot machines, their sub-assemblies & components Various mechanical hand & power tools. Electrical and electronic test equipment, such as oscilloscopes and multi-meters. Qualifications