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Position Overview
As a Satellite Operations Manager (SOM), you will lead all activities within the Service Operations Department, managing Inventory, Mechanical, Service, and Supply Associates (excluding vehicle reconditioning). In this senior leadership role, you’ll drive operational excellence, mentor teams, and collaborate with Sales, Business Office, Purchasing, and Logistics to deliver an Iconic Customer Experience. Your ability to optimize processes, achieve key performance goals, and foster associate development will ensure success in a fast-paced, customer-focused environment.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Lead and manage Service Operations teams, ensuring efficiency in automotive service and vehicle transfers.
- Achieve and exceed Retail Service goals.
- Maintain or surpass Satellite Key Performance Measurements (KPMs) and identify opportunities to reduce waste.
- Recruit, train, and develop associates, foster engagement and career growth.
- Collaborate with senior management to set strategy and implement company initiatives for consistent execution.
- Mentor associates through observations and feedback, promoting continuous improvement and operational excellence.
- Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.
Required Qualifications
- Ability to read, interpret, and maintain accurate records for operational reporting.
- Completion of CarMax-provided training in Inventory, Supply, Mechanical Repair, and Service processes.
- Strong ability to multi-task in a fast-paced, high-energy environment and make sound business decisions.
- Effective verbal and written communication skills for interaction across departments.
- Flexibility to work rotating schedules, including weekends and holidays, and travel occasionally for meetings and training.
- Comfortable working in indoor and outdoor environments, including exposure to noise and inclement weather.
- Ability to stand or walk for extended periods and relocate as needed.
Preferred Qualifications
- 2+ years of management experience, retail management preferred.
- Bachelor’s degree or equivalent experience.
- Intermediate computer proficiency for operational tasks.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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