Front Desk Coordinator

JOB TITLE: Front Desk Coordinator

DEPARTMENT: Clinical

SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service.

DUTIES AND RESPONSIBILITIES:

• Check patients in and out, while providing excellent customer service.
• Complete opening and closing procedures for better office flow.
• Review account before the patient’s appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
• Collect payments and answer or transfer any payment questions or concerns to the billing department.
• Update/Change patient payment methods as needed.
• Verify new patient forms have been completed accurately and maintain confidentiality of information.
• Call “no-show” patients to reschedule, next-day starts, and records to confirm appointments.
• Scan patient forms and upload to patient account.
• Start contracts for all new patients to begin treatment.
• Update new insurance information in patient files to ensure the billing department can verify patient insurance.
• Keep all necessary patient forms stocked and ready for use.
• Answer clinic phone and schedule patients ensuring a smooth experience.
• Record detailed notes on all interactions with patients over the phone within the patient’s file.
• Print daily schedule and reports for confirming appointments.
• Check e-mails, voicemails and follow up with patients accordingly.
• Provide and maintain detailed notes on all patient phone calls in appropriate systems.
• Maintain a professional front desk during phone calls and other patient interactions.
• Communicate with patients any issues in treatment or customer service related issues.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• Two years of medical or dental front desk experience.
• Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel.
• Bilingual in English and Spanish (preferred but not required)