Aftermarket SR-SF Platform Program Manager

Overview

Responsibilities

• Manage the Aftermarket Aircraft Platform for the Upgrades & Accessories (U&A) team in its entirety (From New Product launch to Sustaining Engineering Service Bulletins)
  • Participate in and manage new product generation/model year/feature cut-in project with the Innovation & Operations team
  • Maintain and provide alignment direction for new U&A products and services with the Aftermarket Engineering team
  • Maintain and track sustaining engineering service bulletin development and be that bridge for the Aftermarket Customer Support team
• Coordinate upgrades and accessories being sold and installed through the Cirrus Pre-Owned Aircraft Program with ASC Network and Sales teams
• Manage a portfolio of complex initiatives that span one or multiple lines of the business
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Prepare estimates and detailed project plan for all phases of the project
  • Manage the day-to-day project activities and resources, provide status reporting regarding program milestones, deliverables, dependencies, risks and issues, and communicates across leadership
  • Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
  • Manage project scope and scope changes
  • Delegate tasks and responsibilities to appropriate personnel
  • Monitor and track issues, conflicts, dependencies and critical path deliverables
  • Manage project and program issues and risks to mitigate impact to baseline program/project schedules
• Provide on-site leadership for the project team by building and motivating team members to meet program goals, adhering to their responsibilities and program milestones
• Report on program success criteria results, metrics, test and deployment management activities
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Coach, mentor, motivate and supervise project and program team
• Deliver appropriate and effective executive level communication
• Look for cross-functional opportunities for continual updating of Cirrus Aircraft policies and procedures and appropriate ways to communicate with team and partners
• Bring forward ideas from self or group on next steps for continued progress for better business systems that promote enhanced customer (ASC or owner) satisfaction
• Participate in service analysis needs and data reporting as required for continued progress on service offerings
• Assist in yearly U&A initiative planning and budget planning
• Plans and supports digital/in-person Cirrus Events as scheduled
• Consistently exhibit exceptional customer service to both internal and external customers, while demonstrating Cirrus Aircraft's mission, vision, values, and the Steps of Service
• Other duties as required or assigned

Qualifications

• Bachelor's degree in Engineering, Project Management, Business Administration, Information Technology, or related field required.
• 4-7 years' experience in project/program management or related supervisory/management experience required
• Preferred PMP certification or formal education in Project or Program Management.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

Sign On Bonus