Customer Service Representative

Company Description

Pace-O-Matic has been a leader in designing, producing, and licensing skill-based games for 25 years. Committed to innovation, integrity, and empowerment, our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. With a focus on responsible practices and thoughtful design, we help operators thrive, elevate industry standards, and make a positive impact on communities. Headquartered in Duluth, GA, we continue to push the boundaries of innovation in the skill gaming industry.

Role Description

We are seeking a dedicated Customer Service Representative for a full-time on-site role at our Duluth, GA location. As a Customer Support Representative at Pace-O-Matic, you will be the frontline connection between our customers and the company. A Customer Support Representative will provide top-tier support to distributors, operators, technicians, and others by addressing inquiries related to gameplay, software and hardware issues, account management, maintenance, and more.

This is an Entry Level position that offers a full compensation package, including a competitive salary and benefits. 

Qualifications

• 2+ years of related experience preferred
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• Able to multitask and adapt to changing priorities

Key Responsibilities

• Answer incoming calls and support customer inquiries
• Troubleshoot and resolve customer issues via phone, email, or text
• Document technical issues, call details, and sales requests in internal systems
• Test and analyze product issues to identify solutions
• Keep customers informed and follow up to ensure resolution
• Share feedback, feature requests, and recurring issues with internal teams
• Inform customers about new features and updates
• Provide excellent customer service and take ownership of issues through resolution