IT Endpoint Systems Engineer

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, FTE, number of months worked, as well as internal equity among our team.

Position Summary:

The IT Endpoint Systems Engineer is an innovative problem solver responsible for the expert-level administration of the college’s endpoint ecosystem. This role focuses on designing and automating complex endpoint lifecycles using SCCM, JAMF, and Entra/Azure ID to support the evolving needs of our community. The ideal candidate is a specialist in Apple and Windows deployment and enterprise print management, ensuring mission-critical user environments are optimized, secure, and accessible

Essential Duties and Responsibilities:

• Endpoint Lifecycle Management: Lead the design, implementation, and maintenance of automated OS deployment and software packaging using Microsoft SCCM and JAMF Pro for both Windows and Apple environments
• Identity & Cloud Access: Serve with Identity Access Team in Entra ID (Azure AD), managing cloud-based identity, conditional access, and integration within the Microsoft 365 ecosystem\
• Advanced Print Management: Architect and manage the college’s enterprise print environment, specifically leveraging Papercut to ensure secure, efficient, and audited print services across all campuses
• Apple Ecosystem Expertise: Act as the subject matter expert for all Apple hardware and iOS/macOS management, ensuring seamless integration and configuration via JAMF
• Automation & Scripting: Craft advanced PowerShell and Shell scripts to automate routine endpoint tasks, reducing manual intervention and improving system analytics
• Proactive Monitoring: Configure and manage specialized monitoring systems for computer and printer endpoints to identify issues and implement proactive solutions
• Platform Server Maintenance: Maintain the health, security, and performance of server environments hosting critical endpoint management systems, including SCCM, JAMF, and Papercut; perform regular OS patching, software version upgrades, and performance tuning to ensure 100% service availability
• Security & Compliance: Ensure all endpoints remain compliant with security policies through rigorous patching processes via SCCM, Intune, and JAMF
• Technical Documentation: Create and maintain high-level documentation for endpoint configurations, print workflows, and deployment procedures to empower junior IT staff

Qualifications:

• Bachelor’s Degree in information technology, or related field AND five (5) years of professional systems support experience; OR an equivalent combination of education, training, and experience.

Skills and Competencies:

• Expert-level proficiency in Microsoft SCCM and JAMF Pro for large-scale enterprise environments
• In-depth knowledge of Entra (Azure AD), including user management, group policies, and cloud-based security
• Specialized expertise in Apple hardware (Mac, iPad, iPhone) and the macOS/iOS operating systems
• Advanced experience managing enterprise print solutions, specifically Papercut MF/NG
• Strong scripting skills in PowerShell or similar languages for system administration, reporting, and automation.
• Experience with Microsoft Intune and modern desktop management practices
• Proven expertise in the management, security, and maintenance of Windows Server environments specifically hosting mission-critical endpoint and print management platforms (such as SCCM, JAMF, and Papercut)
• Understanding of LAN principles specifically as they pertain to the security and deployment of computer and printer endpoints

Preferred Qualifications:

• Relevant professional certifications, such as JAMF Certified Admin, Microsoft Certified: Endpoint Administrator Associate, or Apple Certified Support Professional
• Previous experience in Higher Education managing diverse student and faculty endpoint needs
• Expertise in Papercut administration and print server optimization

Physical Requirements:

• Mobility to work in a typical office setting and use standard office equipment.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person or over the telephone.
• Strength to lift and carry up to 20 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

Schedule: Full-time, on-site position (Monday–Friday, occasional evenings/weekends required for major system implementations or critical incident resolution)

Additional Duties:

Occasional participation in school events, meetings, and extracurricular activities as required.

Disclaimer:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may be added, removed, or modified at any time to meet the evolving needs of the college.

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