IT Service Desk Technician Assistant (all students welcome)

IT Service Desk Technician Assistant

Job Summary:

Under the supervision of the IT Service Desk Manager, this position is responsible for providing front-line support to the St. Scholastica community for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner, while providing initial solutions to IT Services questions and requests. This position provides excellent customer-service and technical assistance through written, telephone, video-conferencing, and in-person support. 

Job Duties:

• Assist members of our community with varying technological backgrounds with technology questions and/or problems.

• Respond to requests at the IT Service Desk.

• Troubleshoot audio/video equipment and enterprise endpoint problems.

• Triage, classify, and escalate or assign service requests appropriately using the IT Service Management systems.

• Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices. 

Required Qualifications:

• Must be a current or incoming CSS student.

• Commitment to providing outstanding customer service.

• Have the ability to work on-campus. This is not a remote position.

• Basic proficiency with modern communication systems, such as chat, email, and web-conferencing.

• Interest in technology and desire to learn more.

• Availability to work a minimum of 10 hours per week.

• Strong work ethic and reliability.

• Some night and weekend shifts may be required.

Preferred Qualifications:

• Customer Service or technical experience.

• Professional certifications.

• Familiarity with a variety of operating systems and applications, such as Microsoft Windows, Apple iOS and Google Workspace. 

Special Instructions to Applicants:

• Must be a current or incoming CSS student.

• Preference is given to students that qualify for federal student employment.