Saint's Learning Commons Academic Guide (Fed & State Only)

Job Purpose/Description

• To provide academic help and support on resources, skills, and strategies (including but not limited to time management, active studying, academic tech management, resource usage, and test-taking) for all students through multiple modalities. 

Job Duties

• Assist students of all academic abilities with various academic concerns, learning skills and strategy improvement, time management, academic technology, and resource usage.
• Create a welcoming, inclusive academic environment for students in Tower 2129 - Saints Learning Commons.
• Provide direct assistance in the use of learning software, such as Google Workspace Suite, Brightspace/My.CSS, Grammarly, Read/Write, Tutor.com, etc. 
• Provide drop-in tutoring and answer subject-specific quick questions as able.
• Support students through academic success sessions and skill-building in drop-in and appointments.
• Provide synchronous and asynchronous academic skill programming for all students, including leading workshops.
• Establish personal contact and rapport with students while being identified as an academic resource and role model for all students.
• Understand and abide by College and program policies and procedures as a role model.
• Assess and solve problems with little prep time. 
• Monitor and respond to the email and chat during scheduled hours and respond to communications as needed. 
• Conduct “class visits” and assist with publicizing services.
• Implement a student needs inquiry and follow up on the results as needed.
• Refer students to relevant, specific campus resources.
• Keep regular and accurate records of student contacts.
• Follow detailed procedures and requirements as assigned by your supervisor.
• Bring students of concern to your supervisor’s attention and, when appropriate, work with the staff to resolve concerns.
• Attend all shifts, training sessions, team meetings, meetings with staff, programming events, mandatory in-services, and any specific retreats or events as requested by your supervisor. These take priority over all other non-academic commitments.
• Maintain regular communication with your supervisor.
• During paid hours, students will work on projects as assigned by their supervisor.

Required Qualifications

• Must be a current CSS student
• Minimum: Sophomore status by Fall 2026
• Maintain a cumulative GPA of at least 3.5 
• Ability to abide by the Student Code of Conduct
• Proven record of responsible decisions, punctuality, self-motivation, and organizational skills
• Interest in building public speaking skills.
• Excellent communication and interpersonal skills working with diverse groups of students.
• Ability to work on a team.
• Competence in working with Google Docs, Gmail, Excel, Microsoft Word, and other software applications.

Preferred Qualifications

• Able to work a flexible schedule