Company Description

Pace-O-Matic has been a leader in designing, producing, and licensing skill-based games for 25 years. Committed to innovation, integrity, and empowerment, our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. With a focus on responsible practices and thoughtful design, we help operators thrive, elevate industry standards, and make a positive impact on communities. Headquartered in Duluth, GA, we continue to push the boundaries of innovation in the skill gaming industry.

Role Description

We are seeking a dedicated Technical Support Representative for a full-time on-site role at our Duluth, GA location. As a Technical Support Representative at Pace-O-Matic, you will be the frontline connection between our customers and the company. A Technical Support Representative will provide top-tier customer support to distributors, operators, technicians, and others by addressing inquiries related to gameplay, software and hardware issues, account management, maintenance, and more.

Qualifications

2+ years of related experience preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Strong organizational and time management skills
Excellent written and verbal communication skills
Ability to handle confidential information with discretion
Able to multitask and adapt to changing priorities

Key Responsibilities

Answer incoming calls and support customer inquiries
Troubleshoot and resolve customer issues via phone, email, or text
Document technical issues, call details, and sales requests in internal systems
Test and analyze product issues to identify solutions
Keep customers informed and follow up to ensure resolution
Share feedback, feature requests, and recurring issues with internal teams
Inform customers about new features and updates
Provide excellent customer service and take ownership of issues through resolution

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