Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing all aspects of the Drive Up & Go/Home Shopping operation. This position assists with order fulfillment, customer service, labor management, associate development, inventory accuracy, and operational execution to ensure customers receive a convenient, accurate, and efficient shopping experience.

Key Responsibilities

Department Operations

Assist in the daily operation of the Home Shopping/Drive Up & Go department.
Support scheduling, labor planning, and workload distribution to meet service goals.
Monitor order fulfillment processes to ensure accuracy, quality, and timeliness.
Help maintain compliance with company policies, procedures, and operational standards.
Ensure department equipment, technology, and workspaces are properly maintained and operational.
Assist in achieving productivity and performance metrics.

Customer Service

Deliver and promote exceptional customer service.
Assist customers with order-related questions, substitutions, and issue resolution.
Support efficient customer pickup and delivery experiences when applicable.
Resolve customer concerns in a professional and timely manner.
Foster a customer-first culture focused on convenience and satisfaction.

Team Leadership and Development

Assist with training, coaching, and developing Home Shopping associates.
Provide direction and support to team members throughout daily operations.
Help communicate department expectations, goals, and performance standards.
Promote teamwork, accountability, and a positive work environment.
Provide leadership coverage in the absence of the Home Shopping Manager.

Order Fulfillment and Inventory Management

Monitor order picking activities to ensure accuracy and product quality.
Verify proper handling of substitutions and out-of-stock situations.
Support accurate inventory practices to improve order fill rates.
Ensure products are selected according to quality and freshness standards.
Assist with monitoring and maintaining department supplies and equipment.

Safety and Compliance

Maintain compliance with all company safety programs and operating procedures.
Ensure a safe environment for associates and customers.
Support proper food safety, sanitation, and product handling practices.
Identify and address safety concerns in a timely manner.
Assist with accident prevention and incident reporting procedures.

Financial Performance

Support department sales, productivity, and profitability goals.
Assist with labor management to meet budget expectations.
Monitor operational trends and identify opportunities for improvement.
Help drive customer growth and online order participation.
Support implementation of company programs and promotional initiatives.

Qualifications

High school diploma or equivalent preferred.
Previous retail, grocery, e-commerce, or customer service experience preferred.
Leadership or supervisory experience preferred.
Strong organizational, communication, and problem-solving skills.
Ability to multitask in a fast-paced environment.
Basic computer and technology proficiency.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to bend, reach, kneel, and perform repetitive motions throughout the workday.
Ability to lift and carry up to 50 pounds regularly and more with assistance when necessary.
Ability to work in refrigerated, freezer, and outdoor pickup environments.
Ability to safely operate department equipment, carts, and handheld devices.

Success Measures

Achievement of customer satisfaction and service goals.
Order accuracy and on-time fulfillment performance.
Effective labor utilization and productivity results.
Associate engagement, development, and retention.
Compliance with safety, sanitation, and operational standards.
Growth in Home Shopping sales and customer participation.

We also provide a variety of benefits including:

Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

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