Who we are:
“Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke.
NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.
What you’ll be doing in this role:
You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the early history of the company within the PNW. In this role you’ll resolve all computer and technology related issues for residential and small businesses while delivering exceptional and personal customer service. Below are the specific responsibilities and duties:
· Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs
· Maintain a positive, empathetic, and professional attitude toward customers at all times
· PC Hardware and software fault isolation and repair
· Perform data recovery and loss prevention
· Upgrade and install software
· Perform Network installation and maintenance (wired, wireless, LAN, WAN)
· Manage virus protection and Spyware/Adware removal
· Enhance security solutions for home and small business technology
· Deliver one-on-one training
· Cell phone repair
· Call clients’ vendors for warranty and troubleshooting issues
· Manage a daily workload of service visits
The ideal candidate will have experience with the following:
· 2 years minimum experience providing technical support
· Professional, high energy, customer-oriented work ethic
· Strong knowledge of PC troubleshooting and repair (A+ certification skill set)
· PC imaging and configuration
· Routers, TCP/IP, WAPs, Wireless, and other networking devices
· Proficiency with peer-to-peer and client/server network configuration and troubleshooting
· Office suite; Word, Excel, & PowerPoint & Outlook
· Mac and Apple experience
· In depth knowledge of Windows OS (Win 7, 8, 10)
· Spyware / adware removal tools / antivirus programs
· Teaching with patience and to those with less knowledge on a complex subject
· Valid driver’s license and clean driving record Preferred Qualifications
· On site computer repair experience
Why You’ll Love it Here:
· Opportunity to join an incredible company that values people and results
· You have a chance to make a significant contribution on our history-making journey
· We take fun to another level, are infectiously positive, and truly care about one another
· Unlimited coffee, La Croix, and popcorn
· Training assistance to grow your technical and soft skills
· Competitive benefits including health insurance, vacation, paid holidays, commission opportunity
· So much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this role
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.
NOW HIRING!
We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
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