CUSTOMER SERVICE REPRESENTATIVE 1

Job DetailsJob Location: Dunlap Site - Dunlap, TN 37327Salary Range: $16.50 - $24.00 HourlyJob Shift: 2nd shift (Evening)THE OPPORTUNITY: We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business. At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security! SCHEDULE AND PAY: Fixed Starting Wage: $17.00 per hour Full-time and Part-Time schedules are available! 2nd Shift: Extra $.75 per hour (Monday-Friday) 3rd Shift: Extra $1.25 per hour (Monday-Friday) Bilingual (Spanish): Extra $1.00 per hour Weekend availability (Saturday & Sunday): Extra $2.00 per hour This position requires two out of three weekends scheduled Holiday availability on rotation: Holiday pay TRAINING:We are committed to setting our new team members up for success. This role includes a comprehensive training program that kicks off on October 5, 2026. Training will be full-time, Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, ensuring you have all the tools and knowledge needed to excel. HOW WE WILL INVEST IN YOU: Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment. 401K with generous company match. Tuition reimbursement Regular recognition events to celebrate and thank our employees Opportunities for Advancement Free alarm monitoring for medical, environmental, and security alarm systems Supportive and inclusive work culture Incentive bonuses WHAT YOU CAN LOOK FORWARD TO: Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly Maintain a high level of service and meets performance targets. Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate. Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge. WHAT YOU’LL NEED TO SUCCEED: Ability to read, analyze and interpret instructions Excellent communication skills Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations Ability to maintain confidentiality Ability to accurately type/keyboard and navigate computer screens with reasonable speed. Ability to thrive in our fast-paced, customer-focused environment Ability to be flexible and receptive to change REQUIRED EDUCATION & EXPERIENCE: 1 or more years of Customer Service experience required Experience in a Call Center setting preferred High School Diploma or equivalent preferred Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start. WORKING CONDITIONS: The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow-up to member/customer questions or concerns and utilized for training purposes. The noise level in the work environment is usually moderate. QualificationsRequired education and experience One or more years of Customer Service experience   Preferred education and experience Experience in a Call Center setting High School Diploma or equivalent     Competencies Strong verbal and written communication skills Ability to multi-task and prioritize in a high-call-volume environment Proficiency with computers and ability to learn new software systems Effective listening, problem solving, and customer service skills Ability to work independently and as part of a team Strong attention to detail and time management skills Ability to maintain confidentiality Flexibility and willingness to adapt to change