Omnichannel Excellence Manager (d/f/m)

Essity is a leading global hygiene and healthcare company. We are committed to improve the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.

About the Role 

We’re looking for a passionate and strategic Omnichannel Excellence Manager (d/f/m). While the role is based in our Munich office, we’re open to other Essity locations including Gothenburg, Philadelphia, Hamburg and Dunstable. This is a permanent, full-time position offering the opportunity to make a real impact in a dynamic, international environment. 

• Drive business transformation towards omnichannel excellence together with the regions, focusing on direct/indirect go-to-market models and low- & tech-touch experiences 

• Drive adoption and value realization of omnichannel services and digital tools by developing business use cases, enabling regional launches and migrations, supporting change management, and scaling proven practices across markets. 

• Establish shared success measures for omnichannel initiatives, combining leading and lagging indicators to track adoption, customer experience, commercial impact, and capability progression, and use the results to drive decisions and continuous improvement. 

• Define and implement omnichannel best practices (for direct/indirect models) in close partnership with central functions and local sales and marketing teams 

• Work with the Commercial Excellence training team to support upskilling and training initiatives for omnichannel Virtual Sales 

• Lead structured omnichannel maturity assessments and workshops with regions, turning benchmark findings into prioritized action plans, securing local ownership, and following up on execution and progress. 

• Monitor B2B commerce, customer-experience, AI, automation, and go-to-market trends; translate relevant developments and external benchmarks into practical recommendations, pilots, and scalable practices for the commercial organization. 

• Lead and develop one direct report, providing coaching, guidance, and performance management while building capabilities, driving accountability, and supporting the successful delivery of omnichannel initiatives.

• 7+ years of experience in eCommerce or digital commerce, omnichannel, customer experience or commercial transformation 

• Strong strategic and analytical skills, with the ability to turn customer, user, and commercial data into clear priorities, business cases, and measurable actions. 

• Ideally, experience in B2B settings 

• Proven track record in working within a global or transatlantic setup 

• Demonstrated ability to influence without authority, navigate ambiguity, establish governance, and drive change across a complex global matrix. 

• A collaborative mindset and strong communication skills  

• Fluency in English 

• Compensation & Benefits 
  Compensationabovetariff, 14 salaries, bonus, annual salaryadjustment process, pensionschemes, anniversarybonus, childcareallowance, Corporate Benefits & otheremployeebenefits 

• Work-Life-Balance 
  Hybrid workingmodel, flexible workinghours, 40h weekwithworking time based on trust, 30 days of vacation, lifetimeworking time account 

• Learning & Development 
  Structured onboarding, trainingopportunities such as digital learningplatform, coaching & mentoring as possible part of individual development plan, participation in professional conferences and fairs 

• Health & Well-being 
  Discountedfitnessmembership, Lease-a-bike, health and well-beingmonth, mindfulnesscourses, "PME Familienservice", employeesurveys 

• Team & Collaboration 
  People culture, communities & networks, co-workingspaces, leadershipguidelines, canteen 

• Mobility 
  Public transportallowance, bicycleparking, freecarparking, e-chargingstations

Let’s Connect!

Alexandra Maul fromtheTalentAcquisition Team ishappytoansweranyquestionsrelatedtotheopenrole.  

LinkedIn 

#Essity-DE #LI-Hybrid