Bilingual Casino Host

******Must be bilingual/fluent in Spanish and English***********

Job Purpose or Objective(s): The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to the Director of Player Development.

Must be fluent in Spanish.

Primary Tasks:

1. The primary tasks for the Casino Host include the execution of Player Greets on the gaming floor, social events, special promotions, and concerts, which includes managing the event ticketing process.

2. The Casino Host will help identify new guests on the casino floor who meet the hosting criteria, while ensuring that the focus remains on currently hosted guests.

3. They are also responsible for resolving service failures when encountered, taking immediate action to fill service gaps, and cementing player loyalty with our VIP Guests.

4. In difficult situations, they must resolve issues with guests in a calm, professional, and prudent manner.

5. You will evaluate a player’s current and potential worth according to the parameters of the compensating guidelines to build loyalty and maximize return on investment.

6. It is expected that 90% of their time is to be spent greeting and acknowledging VIP Guests on the casino floor while providing superior guest service.

7. As a Casino Host you will enforce compliance of all applicable rules, regulations, laws and policies.

8. Identify methods to increase efficiency and improve products or services.

9. Perform other tasks as assigned by management.

Job Requirements:

• Knowledge of standard computer applications.
• Demonstrate a knowledge of marketing, promotions and overall casino knowledge.  
• You must have decision-making skills, along with the ability to resolve escalated guest issues.
• Two (2) years prior customer service-related experience.