Casino Retail Supervisor

Job Purpose or Objective(s): As the Retail Supervisor, you will oversee gift shop associates on their designated shift, ensuring a high level of customer service and guest satisfaction with every customer interaction and sales opportunity. You will report to the Retail Shift Manager or Retail Manager on duty.

Primary Tasks:

• You will oversee Cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of your team to ensure standards are met and training.
• Ensure individual sales, retention, and customer experience targets are met to support the manager in the achievement of financial and operational goals including expense control, loss prevention and safety.
• Oversee and assist sales functions including POS systems, cash handling, and daily reporting. Develop methods, processes, staffing to forecast/fulfill demand.
• Resolve customer issues, answer public inquiries, and immediately resolve customer/associate/management concerns.
• Inspect the gift shop to ensure that it is kept clean, merchandise is visually appealing, pricing is correct and storage areas are organized, well-maintained, and secure.
• Implement corrective/preventative actions.
• Develop training for new hires and incumbents to perform job tasks.
• Perform other tasks as may be assigned.

Job Requirements:

• Ten-Key proficiency (by touch) preferred
• Competency in the use of Microsoft Excel (or similar spreadsheet programs)
• Use computers to enter, access or retrieve data.
• Apply oral or written (legible) communication techniques
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high-volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.
• One year (1) supervisory experience preferred