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Job Purpose or Objective(s):聽 The Lead Slot Supervisor ensures the efficiency of Casino Floor Operations.聽聽 The Lead Slot Supervisor is knowledgeable of floor conditions and spend at least 80% of their time on the casino floor to be well-informed of guests and associate鈥檚 needs. You will be the highest-level manager on duty when Slot Manager or Casino General Manager is not present and must make efficient decisions to ensure excellent service is provided to our guests. You will report to the Casino General Manager/Slot Manager.
Must be a current associate in the Durant Slots Department
Primary Tasks:
1.聽聽聽聽聽聽 You will oversee all floor personnel to ensure high levels of customer service.
2.聽聽聽聽聽聽 Audit/Inspect work of your team to ensure standards are met.
3.聽聽聽聽聽聽 You will schedule associates.
4.聽聽聽聽聽聽 Conduct performance management with staff (reviews, address sub-standard performance).
5.聽聽聽聽聽聽 You will implement corrective/preventative actions.
6.聽聽聽聽聽聽 Maintain security/procedures according to rules.
7.聽聽聽聽聽聽 You will replenish thermal paper, fixing printer jams and bill acceptor malfunctions.
8.聽聽聽聽聽聽 Input jackpots on the floor.
9.聽聽聽聽聽聽 You will pay winners by promptly responding to winning customers, processing hand pays, assisting the Slot聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 Attendant in processing jackpot/paperwork, and assisting with Title 31 transaction requirements following established聽procedures.
10.聽聽 聽 聽Immediately resolve customer/employee/management concerns.
11.聽聽 聽 聽Perform other duties as may be assigned.
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Requirements:
路聽聽聽聽聽聽聽聽 Must be available on short notice for staff replacement.
路聽聽聽聽聽聽聽聽 Excellent oral or written (legible) communication techniques.
路聽聽聽聽聽聽聽聽 Apply oral or written (legible) communication techniques.
路聽聽聽聽聽聽聽聽 Prior management experience
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About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
- Choctaw Nation of Oklahoma received recognition as one of six聽Best Places to Work聽in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from聽Forbes as a Best Employer for Diversity in the Travel & Leisure聽category.
- Forbes also recognized the Choctaw Casino and Resorts as one of聽America's Best Employers for New Graduates.
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