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Job Purpose or Objective(s): As the Food & Beverage Shift Manager, you will manage operations on assigned shift to, and customer satisfaction, following established company standards and procedures. You will report to the Venue Manager of the venue.
Primary Tasks:
1. You will manage line staff to deliver great guest service, teamwork and camaraderie.
2. Monitor associates for adherence to company and/or franchise standards and procedures.
3. Schedule associates and ensure correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits.
4. Participate in the recruitment, selection, recommendation for hire and training process for new associates.
5. You will monitor guest satisfaction through face-to-face contact with customers.
6. Resolve any customer complaints or problems according to standard conflict resolution protocol.
7. Resolve associate and point of sale system issues.
8. Maintain departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures.
9. Direct the sanitation of all assigned areas.
10. Perform other responsibilities as may be assigned.
Job Requirements:
- Knowledge about both products, service, and the appearance of all operating beverage outlets
- Knowledgeable in food and beverage cost control systems and methods
- One (1) year experience directly related experience
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