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POSITION TITLE: Host/Hostess - Restaurant
JOB TYPE: Full/Part-time
COMPENSATION: $15.00 per hour to Start
REPORTS TO: Restaurant Manager / Supervisor
OUR WHY
As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.
OUR CORE VALUES INSPIRE WONDER Innovation and Creativity | Surprise and Delight
FOSTER HOSPITALITY Inclusive Culture | Home Away from Home
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate
POSITION SUMMARY:
As a Host, you will be responsible for exceeding the customer expectations by providing them with friendly, prompt, and attentive service that is tailored to the customer’s preference. A Host will be required to greet incoming and departing guest in a welcoming manner. Seat the guest in the dining and bar areas while ensuring a smooth handoff to service staff.
DUTIES AND RESPONSIBILITIES:
- Welcoming and thanking guests
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas of the hotel
- Assisting servers, bussers and managers
- Performing opening, closing & side duties
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Performs other duties as assigned, requested, or deemed necessary by management.
QUALIFICATIONS:
- Restaurant Experience: 1 year (Preferred)
- Remaining calm in a hectic, fast-paced
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Must be eligible to work in the United States.
- Must be able to work different shifts, including holidays, nights, and weekends. Must be able to work overtime as required.
EDUCATION:
High School diploma or equivalent, general education degree or international equivalent preferred.
LANGUAGE SKILLS:
Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.
PHYSICAL ABILITY:
- Ability to be on your feet and alert for extended periods of time
- Ability to lift up to 35 lbs. as needed
- Continuous use of hands and arms
- Continuous bending, reaching, and twisting
- Maintains strong personal image and uniform standards
Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
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