Position Overview:

The Counter Manager oversees daily operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. Responsibilities include hiring, training, scheduling, and resolving operational issues while actively assisting with sales, inventory management, and maintaining a safe, organized storefront. Knowledge of HVAC products, basic computer skills, and customer service experience are essential.

Managerial Duties:

Continually evaluate store personnel to ensure the correct employees are in the correct role.
Ensure branch culture is focused on servicing customers.
Foster a team-oriented atmosphere, operating as a leader with a positive attitude.
Adhere to and train employees to maintain proper workplace procedures, policies, and safety protocols.
Maintain open communication to support a healthy work environment.
Train employees in all areas to help the store succeed.
Manage employees and resolve any problems, whether customer based, or employee based.
Report any consistent problems that are not being resolved to supervisor.
Monitor employee hours and assist with schedules.
Facilitate or lead projects as assigned.

Sales Duties:

Assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
Provide product recommendations and/or price quotes.
Pull material for orders. Assist with loading material into customer vehicle when requested.
Replenish and restock counter shelves to ensure adequate inventory levels per instruction from branch manager.
Work with branch manager to develop and execute sales promotions and counter activities.
Ensure safety by maintaining cleanliness of storefront. Make sure that aisles are free of potential hazards. Report all unsafe conditions to management.
Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures.
Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate.
Maintains required hazardous materials, forklift, and other internal and external certifications.
Assist with annual physical count of full warehouse inventory.

Required:

Valid REAL ID or passport
High School Diploma / GED OR equivalent combination of education and experience.
Minimum 3 years of HVAC customer service or sales experience
Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, JEN, and the DDI Inform system).
General knowledge of HVACR products, concepts, and the industry as a whole.

Preferred:

Experience with computer or barcode driven inventory management systems.
Demonstrated understanding and application of effective sales strategies and techniques.
Skill in using point-of-sale computer systems to locate information and process transactions.

Physical Demands:

Ability to lift to 75 pounds climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.
Most work is performed in a climate-controlled retail setting where noise levels are low-to-moderate. Warehouse environment is climate-controlled but may be open to dust/dirt.

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