Event and Client Relations Coordinator

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we celebrate individuality, creativity, and the unique experiences each person brings to our community. As an Event and Client Relations Coordinator, you will play a vital role in creating exceptional experiences for students, faculty, staff, artists, patrons, and community members who engage with Duke’s vibrant arts and event programming.

As part of the Venue and Production Management (VPM) team, you will help support performances, screenings, artists-in-residence, master classes, academic events, and interdisciplinary initiatives that enrich campus life. Your passion for customer service, relationship-building, and event operations will contribute to creating welcoming and memorable experiences across Duke’s world-class venues.

Be Bold.

Join a collaborative team that supports innovative programming and campus engagement through exceptional event services and ticketing operations. In this highly visible role, you will serve as a trusted resource for patrons, campus partners, and community stakeholders while helping to enhance operational excellence and customer experiences.

What You'll Do

Deliver Outstanding Ticketing & Event Experiences (50%)

• Provide exceptional customer service through in-person, telephone, email, and written communications.
• Support day-to-day Box Office operations, including ticket sales, patron assistance, seat selection, and group sales transactions.
• Serve as a primary point of contact for patrons and guests, resolving inquiries and ensuring a positive experience.
• Manage cash handling processes and payment reconciliation activities with accuracy and attention to detail.
• Support performances and special events by serving as a ticketing supervisor, house manager, or other front-of-house leadership role as needed.
• Work a flexible schedule, including evenings and weekends, to support the needs of events and performances.

Support Operational Excellence (25%)

• Maintain efficient office workflows that promote accuracy, consistency, and customer satisfaction.
• Organize and maintain records, manuals, reports, and operational documentation.
• Communicate updates regarding departmental policies, procedures, and operational changes.
• Support volunteer program initiatives, training activities, web content management, accessibility programs, and correspondence.
• Maintain event calendars and ticketing system information to ensure accuracy and consistency.
• Generate and distribute reports, business intelligence exports, and ticketing analytics for internal and external stakeholders.

Foster Communication & Collaboration (10%)

• Promote transparent and timely communication among team members, campus partners, and leadership.
• Share relevant updates, operational information, and event-related communications with stakeholders.
• Escalate concerns appropriately and identify opportunities for continuous improvement.
• Contribute to a positive team culture by recognizing accomplishments and supporting team success.

Build Strong Client & Campus Partnerships (10%)

• Serve as the primary liaison for campus partners utilizing Duke’s ticketing platform.
• Develop and maintain strong relationships with university departments and community organizations.
• Identify opportunities for group sales, partnership development, and audience engagement.
• Conduct regular meetings, site visits, and outreach activities to strengthen client relationships and support successful event outcomes.

Support Departmental Success (5%)

• Perform additional duties as assigned in support of departmental, divisional, and university objectives.
• Contribute to special projects and initiatives that advance the mission of Venue and Production Management.

What You'll Bring

Minimum Qualifications

Education

• Work requires knowledge of basic mathematical, research, and communication principles typically acquired through two years of postsecondary education.

Experience

• Three years of clerical, administrative, customer service, event support, or project coordination experience.
• A bachelor's degree in a related field may substitute for the education requirement and two years of the required experience.
• An equivalent combination of relevant education and experience will also be considered.

Preferred Skills & Competencies

• Experience with ticketing platforms; AudienceView Unlimited experience preferred.
• Familiarity with digital media tools such as Photoshop, Illustrator, and social media platforms.
• Strong customer service orientation and commitment to creating exceptional guest experiences.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of arts administration, event management, ticketing operations, or customer relationship management systems.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to communicate complex processes clearly and effectively.
• Experience training, guiding, or coordinating the work of others.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Professional presence and ability to work effectively in a higher education environment.
• Commitment to inclusion, accessibility, and customer-centered service.

Working Conditions

• Regular exposure to event environments, including frequent stair use, elevated noise levels, and low-light settings.
• Evening, weekend, and extended-hour work is regularly required to support events and performances.

Physical Requirements

• Ability to stand for extended periods.
• Ability to navigate stairs frequently.
• Ability to carry, push, or pull items weighing up to 50 pounds.
• Valid North Carolina driver's license required.
• Must maintain eligibility to operate Duke vehicles, including compliance with Duke vehicle safety requirements and training.

Choose Duke.

At Duke, you'll join a world-renowned institution committed to education, research, innovation, and community engagement. You'll have the opportunity to make a meaningful impact while working alongside talented colleagues who are passionate about creating exceptional experiences for our campus and community.

We offer:

• A collaborative and inclusive workplace culture.
• Opportunities for professional growth and development.
• The chance to support world-class arts programming and educational initiatives.
• Meaningful work that contributes to the vibrancy of campus life and community engagement.
• Comprehensive benefits and wellness programs designed to support you personally and professionally.

Whether you're helping a patron purchase a ticket, supporting a major campus event, or building relationships with community partners, your work will help create memorable experiences that connect people through the arts and shared experiences.

Ready to Make a Difference?

Bring your passion for customer service, event operations, and relationship-building to Duke University. Apply today and help us create exceptional experiences that inspire learning, engagement, and community connection.

Be You. Be Bold. Choose Duke.