Be You. Be Bold. Choose Duke.

Be You.

At Duke, we value collaboration, accountability, and service excellence. As the Operations Manager, you will oversee a team within Facilities Management that focuses on a facilities management service delivery area. You will plan, resource, coordinate, and supervise all activities required in your assigned area, while working effectively and collaboratively with other managers to ensure efficient facility and utility maintenance and delivery for the Duke campus community.

Minimum Qualifications

Education

Work generally requires a 2-Year Facilities Management related degree. Generally requires a license, where applicable.

Experience

Requires eight years direct facilities management operations experience. Minimum three (3) years supervisory experience OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Be Bold.

What You’ll Do:

You will:

Manage, supervise, and coordinate facilities management services for the Campus community
Develop and implement processes for accurate and timely work distribution to staff
Ensure day-to-day compliance with work processes and key metrics
Regularly evaluate work output for quality, efficiency, and timeliness, identifying opportunities for continuous improvement
Prepare regular reports and analyses to monitor progress, identify unfavorable trends, and offer strategic recommendations
Assist in determining fiscal requirements and preparing the departmental budget
Monitor, verify, and reconcile expenditure of budgeted funds, ensuring compliance with University policies and procedures
Develop strong working relationships with Union leadership and staff (where applicable)
Maintain regular communication and positive relationships with faculty and staff from various University departments
Participate in Facilities Management Department (FMD) emergency preparedness planning and emergency response activities as required
Manage personnel actions, including hiring, merit recommendations, promotions, disciplinary actions, transfers, and vacation schedules
Train employees in proper processes and procedures, addressing deficiencies through effective training methods
Evaluate and make recommendations concerning equipment, tools, and processes to improve operating efficiency and workplace safety
Perform other related duties as assigned by Department leadership

What You Bring (Knowledge, Skills, and Abilities):

You have the ability to:

Manage, supervise, and coordinate facilities management services for the Campus community
Develop and implement processes for accurate and timely work distribution to staff
Ensure day-to-day compliance with work processes and key metrics
Evaluate work output for quality, efficiency, and timeliness, identifying opportunities for continuous improvement
Prepare reports and analyses to monitor progress, identify unfavorable trends, and offer strategic recommendations
Assist in determining fiscal requirements and preparing departmental budgets
Monitor, verify, and reconcile expenditures of budgeted funds in compliance with University policies and procedures
Develop strong working relationships with Union leadership and staff (where applicable)
Maintain effective communication and positive working relationships with faculty and staff across University departments
Participate in emergency preparedness planning and emergency response activities as required
Manage personnel actions, including hiring, promotions, disciplinary actions, transfers, and scheduling
Train employees in proper processes and procedures and address performance gaps through effective training
Evaluate equipment, tools, and processes to improve efficiency and workplace safety
Perform related duties as assigned by Department leadership

Choose Duke.

At Duke, your work directly supports a vibrant campus community and a mission-driven institution. You’ll join a Facilities Management team committed to operational excellence, safety, and continuous improvement—where your leadership makes a visible impact every day.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $107,633.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it isessential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

Learn more about this Employer on their Career Site

MGR, OPERATIONS