Yearbook Support Specialist

Company: Strawbridge Studios, Inc.
Job Type: Full-Time | Hourly
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Schedule Flexibility: Some flexibility and occasional weekends may be required during peak production periods

Job Overview

Strawbridge Studios is seeking a Yearbook Support Specialist to join our Yearbook Department and provide support to our field representatives, school clients, and yearbook advisors throughout the yearbook creation process.

This role is perfect for someone who enjoys helping others, solving problems, working with technology, and managing multiple priorities. The ideal candidate is detail-oriented, organized, customer-focused, and comfortable learning multiple software platforms.

As a key connection point between our field teams, schools, and production facility, you will help ensure a smooth yearbook experience from initial setup through final production.

This is an in-house position at Strawbridge Studios. This is not a remote opportunity.

What You'll Do

Provide excellent customer support to school clients, yearbook advisors, and field representatives
Respond to customer and internal requests through email, phone, and Microsoft Teams
Support yearbook design software and online platforms
Set up yearbook projects, user accounts, contracts, and renewals
Review submissions, corrections, approvals, and production materials
Assist with proofing covers, sales materials, and yearbook content
Support portrait uploads, cover designs, and other yearbook-related needs
Communicate important production updates and deadlines
Investigate issues, identify solutions, and help prevent future problems
Organize and prioritize tasks to meet production schedules

What We're Looking For

Strong attention to detail and accuracy
Excellent written and verbal communication skills
Customer-focused mindset with a positive attitude
Comfortable learning and navigating new software systems
Strong problem-solving and critical-thinking skills
Ability to stay organized while managing multiple priorities
Ability to work calmly and efficiently in a fast-paced environment
Team player with strong interpersonal skills
Ability to adapt and learn quickly

Preferred Experience:

Customer service experience
Technical support experience
Experience working with web-based software platforms
Experience supporting schools, clients, or production workflows

Security & Quality Matter

At Strawbridge Studios, we take the privacy and security of the information we handle seriously. As a SOC 2 compliant organization, we follow strict processes and standards to help protect customer information while delivering high-quality service to our clients.

Why Join Strawbridge Studios?

At Strawbridge Studios, we are proud to help schools create lasting memories through yearbooks and photography products. Our team values teamwork, accountability, and doing things the right way.

Our core values guide everything we do:

Do Your Best.
Do What's Right.
Treat Others The Way You Want to Be Treated.
Honest Value Never Fails.

Additional Information

Full-time, in-house position
Monday–Friday schedule
Occasional weekends may be required during peak production periods
All interviews must be scheduled in advance
Email resumes only
No phone calls will be accepted

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