Dining Experience Manager

Job DetailsLevel: ManagementJob Location: BASE CAMP EAGLE PASS SOUTH - Eagle Pass, TX 78852Key Responsibilities Event & Dining Experience Coordination Plan, organize, and execute Morale, Welfare and Recreation (MWR) events, dining events, banquets, social gatherings, private parties, and special occasions. Serve as the primary hospitality ambassador and engaging personality for VIP guests, creating personalized, memorable experiences through exceptional relationship-building, attentiveness, and professional presence. Collaborate with clients, vendors, culinary teams, and internal staff to ensure all event requirements and timelines are met. Coordinate event logistics including room setup, food service timing, décor, and guest accommodations. Ensure seamless communication between front-of-house and kitchen teams during service. Guest Experience & Hospitality Deliver exceptional customer service before, during, and after events. Address guest concerns promptly and professionally while maintaining a welcoming atmosphere. Anticipate guest needs and ensure a high-quality dining experience at every touchpoint.       Operations & Financial Management Oversee all aspects of dining operations including setup, service, and breakdown. Manage inventory of dining supplies, equipment, and linens while ensuring cleanliness and functionality of all service areas. Develop and manage event and operational budgets. Monitor expenses and implement cost-control strategies without compromising guest satisfaction or service quality. Compliance & Quality Standards Ensure compliance with all health, safety, and sanitation regulations. Maintain clean, organized, and hazard-free dining environments. Stay informed on hospitality trends, dining innovations, and service best practices to continuously improve operations. Qualifications Bachelor’s degree in Hospitality Management, Event Planning, Business, or related field preferred (or equivalent experience). Minimum of 5 years of hospitality, dining management, restaurant operations, or event coordination experience. Strong leadership, organizational, and multitasking abilities. Excellent verbal and written communication skills. Knowledge of food and beverage service standards and hospitality operations. Experience with budgeting, scheduling, and inventory management. Ability to work flexible hours, including evenings, weekends, and holidays. Strong problem-solving and conflict-resolution skills. Proficiency with Microsoft Office and event or restaurant management software.