Sales Associate

Reports To: Store Manager / Assistant Store Manager

General Purpose

Process customer payments, manage the cash drawer, assist customers with orders, verify references, and help increase sales.

Essential Duties

Customer Service & Sales

● Answer incoming calls politely and direct them to the right person.

● Assist customers with choosing merchandise and completing order forms.

● Verify customer information and schedule delivery times.

● Follow up with customers within three days of delivery to ensure satisfaction.

Payments & Records

● Enter all payments into the computer (in-store, delivery, or mailed payments).

● Maintain responsibility for the cash drawer.

● Create and maintain customer folders with up-to-date information.

● Complete rental/lease agreements and enter them into the system.

Showroom & Inventory

● Spend the first two hours of each day cleaning, organizing, and pricing the showroom.

● Make sure products are clean, tagged, working, and ready for demonstration.

● Prepare returned merchandise to be showroom-ready within 48 hours.

● Ensure all pricing follows company guidelines.

Deliveries

● Prepare items at least one hour before scheduled delivery.

● Help plan delivery routes to reduce time and cost.

Advertising & Promotions

● Understand current advertising campaigns and explain them clearly to customers.

● Help maintain in-store advertising and hand-billing programs.

Other Duties

● Keep track of remote controls and owner’s manuals for all inventory.

● Assist in finding creative ways to attract new customers and increase agreements.

Requirements

● High school diploma, GED, or equivalent experience.

● One year of retail experience.

● Ability to lift up to 75 lbs.

Required Skills

● Strong accuracy and attention to detail.

● Ability to follow verbal and written instructions.

● Ability to handle customer conflicts professionally.

● After training, strong knowledge of store electronics and mechanical products.

Efforts, Demands, and Conditions

● Work mainly in the store, with occasional work in customer homes.

● Frequent walking, standing, bending, lifting, and using a hand truck.

● Work with cleaning supplies and chemicals.

● Must manage multiple tasks, adapt to changes, and work under pressure.

● Extra hours before or after regular business hours may be required.

● Must handle the stress of working with customers and various situations.

● Attendance at company or Premier Corp. training sessions may be needed.

Relationships

● Frequent interaction with customers, coworkers, and management.

● Occasional interaction with suppliers and service partners.
● Must communicate clearly and professionally with supervisors and peers.

Learn more about this Employer on their Career Site