Product Returns Tester

Join Our Family

We’re looking for friendly, hardworking folks to join the awesome, high-energy team at our Charlottesville Distribution Center. It’s our hub for shipping audio/video gear like headphones, speakers, and car stereos to our customers across the country. If you haven’t heard of us, we’re a unique blend of things: an acclaimed, national online retailer, a family-owned business that’s Virginia-based, and a community-oriented group of consumer electronics enthusiasts. For the 4th year in a row, we’ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

What We Do

Our Product Returns Testers process items that are returned and make the decision as to whether a product can be returned to stock under one of our inventory conditions to then be resold to our customers. There are several criteria that must be evaluated when making the decision regarding a returned product and this process is critical in making sure that items being returned to stock are in the best possible condition. Our Product Return Testers have extensive knowledge of products and their functionality and are able to interpret the customers return reason and then test the gear accordingly. We also offer the ability to cross-train throughout the facility to learn about different roles of the distribution team. 

Job duties for a Product Returns Tester include, but are not limited to the following:

Checking in customer returns

Listening for mechanical defects or distortion 

Replacing missing or used accessories

Ordering and organizing accessory inventory 

Cleaning and repacking the products for shipping

Using a foam machine to repack products

The ability to use a variety of testing tools

Operating automated equipment such as stock pickers and forklifts 

Loading or unloading trucks

Standing, sitting, walking, and bending

Overhead reaching/lifting

Ability to navigate a step ladder/regular ladder

Lifting up to 75 pounds

Willingness to become forklift certified

Previous forklift experience is a plus   

Consistent Predictable Schedule

Monday - Friday:  8:00am - 4:30pm

Great Pay For Great Work

Hourly rate starts at $17.39

These full-time positions come with a comprehensive benefit package including health two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. Want pet insurance for your pup? We offer that as an option. 

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance, and voluntary life insurance options including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details.

For any questions or inquiries about this position, please contact our recruiting team at (434) 218-6046.