First Aid - Sales and Equipment Support Coordinator

Our Team is Kind of a Big Deal!

UniFirst First Aid + Safety is seeking a reliable and hardworking Sales & Equipment Support Coordinator  to join our community. The Sales & Equipment Support Coordinator reports to and assists the Sales & Equipment Support Supervisor. This includes invoicing, communication with vendors, supplies, and quality assurance. Our standard is a 5-day work week, enjoy two days off a week. We have an immediate opening and provide on-the-job training.

Pay & Benefits:

On-the-job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30%25 Employee Discount, and Employee Referral Bonuses.

What’s in it for you?

Training: With the most in-depth training platform in the industry, our employees get top-quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Technology: UniFirst’s many cutting-edge sales tools and innovative programs are designed with one purpose in mind – to help you succeed.

Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.

Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

What you’ll be doing:

• Process daily sales from TMs, including back orders, new customers, messages, free products, and manual invoice entries when applicable. Export GRNs and print daily restock reports for the warehouse. Print the Pepperi daily summary and compare sales to ensure balance. Generate and email daily activity reports for the sales staff, including updates on free goods, back orders, and customer messages.
• Monitor the department email and follow up on requests related to account transfers, price level changes, account creation, address changes, customer-specific pricing, and credit holds. Address tablet troubleshooting emails regarding issues such as missing accounts, incorrect item quantities, sync functions, invoice deletions, and general inquiries. Process route/frequency changes, manage lost customers, and reactivate applicable accounts. Monitor alerts weekly to ensure all tasks are completed.
• Complete project requests for all locations, including item price updates and deletions, transfers, and new account setups.
• Create new tax schedules for cities not already established in Sage.
• Ensure invoice work orders are generated, billed, and logged. Maintain the work order spreadsheet.
• Assist the sales team with general inquiries regarding accounts or technology support, including Wi-Fi connections and navigating applications like OneDrive and Pepperi.
• Enter monthly bills for customer leases.
• Bill new leases and finalize billing for end-of-contract leases.
• Update customer information in Sage 100.
• Set up new TMs or process TM terminations in Sage 100 and Pepperi.
• Update Web Order information in Sage once printing is permitted. Invoice web orders and settle transactions in Paya.
• Support the National Sales Team by setting up new accounts as parent/child, entering pricing, approved items, and coding accounts.
• Process department mail.
• Perform additional tasks and functions as needed. 

What we’re looking for:

• A high school diploma is required.
• Motivated self-starter, flexible, high sense of urgency
• Strong computer skills (Word, Excel)
• Knowledge of Sage 100 is preferred
• Strong attention to detail, accuracy of work