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East Hartford, CT
Coach parts operative
Ford Parts Counter Person

Ford Parts Counter Person

Hoffman Auto Group

Posted 7 days ago, valid for 15 days

East Hartford, CT, US

Competitive

Full Time

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Sonic Summary

The position focuses on ensuring customer satisfaction throughout the parts experience, prioritizing productivity and effective communication.
Candidates must have a high school diploma and 1-2 years of experience in a dealership or automotive environment, with additional customer service experience preferred.
The role requires individuals to meet production metrics and maintain certification for required trainings while utilizing provided technology effectively.
Applicants should demonstrate adaptability to change and a commitment to technology advancement, acting as advocates for teammates.
The salary for this position is competitive, although specific figures are not mentioned.

Overview

Handle customers throughout the entire parts experience with their satisfaction as the number one priority

Responsibilities

Productivity: Meet all production metrics as prescribed by Management.

Customer Satisfaction: Be a Hoffman Ambassador with a positive forward-thinking attitude with all customers and team members in mind. Meet manufacture standards.

Technology: Utilize all tools provided to perform daily duties effectively.

Knowledge: Achieve and maintain certification for Hoffman and manufacturer required trainings.

Qualifications

High School Diploma

1-2 years’ experience in a dealership environment or automotive equivalent required

1-2 years’ experience in a customer service orientated environment preferred

Can adapt and embrace change with an internal and external customer centric mindset

Act as an advocate for teammates and have a strong commitment to technology advancement

Possesses effective communication skills: oral, written, listening.

Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

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