Ford Lube Technician

Hoffman Auto Group

Posted 17 hours ago, valid for 21 days

East Hartford, CT, US

Competitive

Full Time

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Sonic Summary

The job involves repairing vehicles efficiently and ethically under supervision, requiring a valid driver's license and a high school diploma.
Candidates should have 1-2 years of experience in a customer service-oriented environment, with an emphasis on effective communication skills.
Responsibilities include diagnosing customer complaints, completing repairs according to manufacturer policies, and documenting all work performed.
The role also requires maintaining a clean work area, adhering to safety regulations, and staying updated on manufacturer recalls and technical data.
Salary details are not provided, but the position emphasizes a commitment to technology advancement and customer satisfaction.

Overview

Repair vehicles in an efficient and ethical manner under the supervision of a Flat-Rate Technician and/or Shop Foreman.

Responsibilities

Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.

Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.

Learn how to utilize computer to remain up to date on manufacturer recalls and/or technical data.

Complete training required set by the manager.

Maintain a clean and neat work area. Perform daily inspections of your work area.

Stay compliant with all safety and OSHA regulations.

Qualifications

1. Valid drivers license

2. High School Diploma

3. 1-2 years’ experience in a customer service orientated environment preferred

4. Can adapt and embrace change with an internal and external customer centric mindset

5. Act as an advocate for teammates and have a strong commitment to technology advancement

6. Possesses effective communication skills: oral, written, listening.

7. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

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